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AA Traveller

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Auckland, New Zealand

Tour agency· Travel services

AA Traveller Reviews | Rating 4.1 out of 5 stars (8 reviews)

AA Traveller is located in Auckland, New Zealand on building 2/61 Constellation Drive, Mairangi Bay. AA Traveller is rated 4.1 out of 5 in the category tour agency in New Zealand.

Address

building 2/61 Constellation Drive, Mairangi Bay

Phone

+64 99668720

Accessibility

Wheelchair-accessible entrance

Open hours

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L

Lynda from-Waiheke

Great simple bistro type food. Our fish n chips was excellent. The view as always is just magic. Staff friendly.

P

Paula Clark

Visited here whilst competing in the waitomo trail run 2020.

K

keith Haddy

GR8 meal, service good, waitress very pleasant, had time for her guests

N

Nancy Haug

I used the AA Traveller platform bookeasy to book two nights at the Orere Top 10 holiday camp and I suggest never doing that and know that I certainly will not ever again and wish I hadn't this time. Although customer service responded quickly to my email, they refused to refund my money for the second of two nights' stay (even though we had only just checked in for the first night and made our reservation the night before). They said that it was the property's responsibility to do this and the property (Orere Top 10) said it was on bookeasy. Clearly the two don't work together to ensure the customer is satisfied and happy. I felt like a ping-pong ball that was eventually smashed.

D

Daniel Gelb

Very dissatisfied with this organisation and the way they run their business. I booked accommodation from them, paid by credit card, was sent a booking confirmation and then nearly 2 months later, less than a week before my booking I accidentally discover that they had cancelled my booking right back when I booked it but no notification of this reached me. I have since found out that after they take your booking and money they then check with the accommodation provider to see if the accommodation is still available. If it isn’t then they refund your card and send you an email. So in other words they are selling something that they do not necessarily have the rights to sell. That has to be in breach of some consumer legislation. Anyway in my case I made a typo with my email address entered into their site so I never got the email cancellation. My email would have bounced, but they are obviously too lazy to do anything about it. The Motel in question, when the muck hit the fan, tried to email me, but that bounced to so they then called my cell phone number that I entered in when booking. The motel bent over backwards to help me out. They went the extra step. I wish I could say the same for the turkeys at AA Travel, but it appears that picking up the phone was beyond their capabilities. Do not book through AA Travel as they are selling rooms that are sometimes not available and have caused me lots of grief.

A

Andrew Thompson

DON'T BUY THEIR TRAVEL INSURANCE. I bought a comprehensive policy online, and one week before departure I went into a branch to try and itemise a high value item. The branch immediately tried to dismiss me saying that if you purchased the policy online, you needed to do everything via internet or phoning the customer service team. After some convincing they agreed to hear me out. I intended to purchase one high value item (approx. 2000 NZD) whilst on my trip, and due to the higher value was hoping it could be itemised on the policy. Of course I was more than happy to pay extra for this. I was told that their policies DO NOT provide any coverage for any items acquired whilst on your trip. In other words, if you don't already possess an item when you depart NZ, it's not covered. No flexibility, no exceptions, no amount of money would insure my item. I also called their customer hot-line to verify this information and was told the same thing. What a joke. One of the best things about travelling are the treasures you acquire on your trip - how ridiculous for them to refuse to insure any of them? Even when you purchased their most comprehensive policy? I wonder how many people buy their travel insurance and are completely unaware that all of their purchases and duty-free shopping are UNINSURED. I went around the corner to their competitor. Explained the situation, they thought AA's stance was pretty hilarious, and informed me all of their policies cover items acquired during the trip. They also told me a 2000 item was fine, no need to itemise it. Bought their policy and travelled with peace of mind. No refund or sympathy from the AA. That's another long-time customer they've lost.

S

Steven Kenyon

Friendly place

J

Jacques De Koker

Good services

Top 10 companies in Tour agency category in New Zealand

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