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Advanced Computers Penrose Branch

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Auckland, New Zealand

advancedcomputers.co.nz
Computer repair service· Camera repair shop· Printer repair service· Video camera repair service· Electronics repair shop· Television repair service

Advanced Computers Penrose Branch Reviews | Rating 4.4 out of 5 stars (8 reviews)

Advanced Computers Penrose Branch is located in Auckland, New Zealand on 67 Station Road, Penrose. Advanced Computers Penrose Branch is rated 4.4 out of 5 in the category computer repair service in New Zealand.

Address

67 Station Road, Penrose

Phone

+64 95250240

Accessibility

Wheelchair-accessible entrance

Open hours

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Ezra Baldwin

A couple of weeks ago, I tried to update my Macbook and after updating, it would refuse to log in at all. After going through as many bug fixes and Recovery Modes as I could, nothing was getting better. After emailing a few different repair companies, the only solid reply I got was from Advanced Computers. They were clear on their prices and capabilities, so I ended up taking my Macbook to their Penrose store. After about a week, they emailed me to tell me the problem and sent me a quote. Turns out I had a liquid damaged motherboard (I had no idea), and they broke down the cost into all it's parts and in an easy-to-understand way, from the deposit, repair costs all the way to cleaning costs. I paid for it, and exactly a week later my computer was ready to pick up, and it has been working beautifully ever since! No issues whatsoever. I really appreciated how professional and friendly the whole team was throughout the whole process, which took the anxiety out of the whole experience for the most part. While it did cost a fair bit because of the issue, I didn't feel like I was being overcharged at all - so I was happy with that as well. It was a real joy to work with the Penrose branch. If I ever have any more computer issues (hopefully not!), I will certainly be contacting Advanced Computers again!

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Joseph McLean

The team worked out I had a faulty ram. I was charged for cleaning (which wasn't done) but I only requested the diagnostics. When I brought this up they offered me a refund on the cleaning. Impressed with how Nancy handled the situation. Very professional, and working computer! Thanks.

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Todd Lay

Absolutely top notch work from Arnel. Fantastic service, and prompt, clear communication from Advanced Computers. Melissa was very friendly and easy to deal with.Will definitely be using their services again.

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Adrian Clark

Helpful and easy to deal with,kept me posted on progress, great repsir

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rod lyons

Excellent Service, even gave me an unexpected refund as the repair costs were less than the inspection fee!

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Ella Johnstone

Great service! Melissa on the front desk was fantastic and looked after us well. Super happy and virus free!!

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shylor belbin

Really unhappy with the service from here. I took a film camera in to get the shutter repaired as well as the lens and it costed me 415.00. I was told this was all that needed to be done to fix the camera. Once I received the camera back whoever repaired left a bunch of dust in the lens where I can't access and clean it myself - it needs to be opened again which is very frustrating as I have to bring it from auckland every time. The camera also doesn't even work still after paying over 400 for it! So I've paid all this money for a camera that came back in worse condition that what I sent it to them. After sending an email and getting no reply for a few days - they said they can't get rid of the dust THAT THEY LEFT AND WASN'T THERE BEFORE and that they would repair their camera again if I can organize bringing it to them. I've dropped it off on Monday and sent an email straight away to advise. It's Thursday now and still no update or anything. I have been told after a phonecall today that I will get an update which I really hope happens. I look forward to seeing how they reply after an inspection of the camera. If they can't fix the camera with no extra charge as well as get rid of the dust their tech team left I will be taking legal action to get my money back. Will definitely be the last time using this service if they can't sort my camera out this time. Really unhappy with the customer service and the tech repair work. After leaving a review they contacted me and organised a super fast refund. Happy with how they reacted after seeing this and the refund and service was very prompt afterwards. Would have loved the service to be this good before however I'm happy with how it was resolved in the end.

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Eliah Murdoch-Pike

Wasn't the cheapest but quality was top notch and now everything is good as new so no complaints. Nice and helpful service from the receptionists. Thanks a lot

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