Altus NZ Limited - Highbrook Support Office

Steve Wykes

This review relates to the thermally broken frames Altus supplies to Nulook NZ. I built a house a number of year ago and used Nulook Auckland as the window installer, they were aluminum double glazed units, they did a good job. But the frames and glass suffered from condensation on the inside. A few years later (2016), we moved to Dunedin, bought a house to renovate and again we went with Nulook to provide the windows. Nulook said the thermally broke windows would solve the issue of condensation forming on the frames, but would cost an extra 4,000. Yep a lot of money but I thought if there was no condensation forming on the frames then it was a win/win situation. We had the windows fitted in August 2016 and Nulook did a great job, at first I didn't see in condensation but as the temperature dropped I saw condensation forming on the glass and frames. I spoke with Nulook to make sure I had thermal window frames and was told yes. I was that concerned Nulook referred me to Altus, who it appears manufacture the frames for Nulook. Altus technical assistance emailed me some information about ways of reducing condensation in the home but were unable to answer the question "Why can't I see any difference between normal aluminum frames and thermally broken ones?", Well I can answer that....4,000. I did look at UPVC frames but was told the thermally broken windows would solve the condensation issues. Anyway hope this helps your decision making when you are buying frames.

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