Auckland, New Zealand
Level 5/33 Enfield Street, Mount Eden
N/A
+64 800269769
I've been with Black Box Power for a couple years. The power is cheaper than the other companies I've been with; the customer service has been great on the couple occasions I needed to communicate with them; and the boxes of goodies are a welcome addition. Strongly recommend them.
like
Love getting our regular Black Box goodies from Black Box Power. Cheapest power bills we have had in a long time! I recommend Black Box Power to all of my friends!
We found the cost to be quite high, and decided to try a different company. We were then told that there was a 150 termination fee, which was included in the fine print even though we were not on a contract. We have talked to customer service and they have helped to agree a solution. We hope that others are made more aware of this termination charge in future.
Cheap power and more black boxes! Win win! Never had a problem in two years.
Very expensive - incredibly odd. We changed addresses and my partner and I were living in a two bedroom in Grafton. In the summer months, we would be charged 270 although we'd been away half of the month and only use lights, the washing machine and the hot water cylinder which was heated electrically. We queried with them whether they were sure they had the right address and asked if someone could come out and check - their response was that yes, someone could come out, at our own cost... Ridiculous. Needles to say we terminated our contract with them. The customer service was terrible and so is their website. This is Pulse trading under BlackBoxPower.
Amazing power company. Glad we switched over from Contact, very understanding and will do what they can to help. Very happy.
Black Box Power used to be great at my old address; but then I moved and had 3 months of issues. However, things finally sorted and account cleared. 3 stars only as this should not have happened in the first place, and resolution could have been made quicker. However, it was resolved.
When I organized to set up black box power, customer service was very good, I organized the power to go on the morning of my move to my new house and I was assured that it could go on at 9am. They got in contact with me at 10am the day of and told me I would get a phone call half an hour before the electrician turned up at my new house. I continued moving and by 5pm I still didnt have power. I rang up at about 6pm and talked to the faults team. The guy explained that the power had been turned on at 10am and I was confused as no one had been to my house or called me. He gave me the connection instructions which I apparently should have been given earlier. When I got home at 9pm with the rest of my stuff I followed the instructions I had been given but I still didnt have power. Turns out there had been a fault but no one told me. I had waited around all day for a phone call I had to store food in my friends fridge and freezer. I said multiple time that this is my 1st time setting this stuff up and I didnt even get any instructions. So now its 9am the next day I still dont have power, hopefully it gets sorted soon. \u200d️ Still dont have power even though I rang up up at 8am! They said 4-6 hours and then forgot to lodge the job, so now I have to wait again!
Deli
The best companies in the category 'Deli'