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Daikin New Zealand - Auckland Head Office

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Auckland, New Zealand

daikin.co.nz
Air conditioning store· Heating equipment supplier· Air conditioning system supplier

Daikin New Zealand - Auckland Head Office Reviews | Rating 3.2 out of 5 stars (8 reviews)

Daikin New Zealand - Auckland Head Office is located in Auckland, New Zealand on 8 Crooks Road, East Tāmaki. Daikin New Zealand - Auckland Head Office is rated 3.2 out of 5 in the category air conditioning store in New Zealand.

Address

8 Crooks Road, East Tāmaki

Phone

+64 800209010

Open hours

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Andy Noble

After moving into our new house we had problems with our two unites. The technician that had installed the two units returned a number of times after ordering parts to try get the two units operating again and sure did his best to get them operating as they should do. Sadly the two units are still not working for over two months and still waiting on more parts as the first attempt was not successful. Its a shame that having bean in our new home for 8 months with new heat pumps that don't operate at all and Daikin will not replace them, sadly what a shame that the service is of very poor standard of service and not reliable and endless trouble. I have tried on many occasions to try get this problem resolved but there has been no correspondence and no follow up on any emails I have sent. My details were sent to the correct management but still have had not correspondence with any of the management team. We are left with two units on our walls that do not operate at all with a five year warrantee that Daikin will not warrant so have taken the mater to fair go and will be proceeding with it further.

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Ernie Wrede

I bought a Daikin Zena Vogue Highwall black 5kW unit, 5 ½ Star Power Consumtion. I love the look (see for yourself beneath) and the installation by the 'Heat Pump guys' was awesome. I had to call Daikin for some after sales support when the 'Heat Pump Guys' dropped the ball with no knowing how to set up the build in WIFI function on my unit. The Daikin IT support Technician was spot on, very helpful, patient and got me up and going within 15 minutes. Signed off with invitation to call at anytime if there were issues. 'Customer Service' to the core, the After Sales Service is what makes such a difference. Thank you Daikin to step in where the ' heat Pump Guys' (sadly) left off.

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Miraaz Peerbhai

No return calls for over a week.

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Leigh MacRae

Thanks for all your Support Team, You have been excellent to deal with!

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Adam Slater

We use Daikin for all our VRV projects. They produce a top quality product & the back up support from tech & admin staff are second to none. We will certainly be using them more in the future. Cheers from the Comfort Solutions Team

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Climate & Plumbing

We are love Daikin Heat Pumps. They are a quality product at a fair price - in other words when you install a Daikin you get good bang for you buck! The back up service is also very reliable.

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TARUN GARG

Its shocking bad company n very poor after Services... stay away I will post pictures of the bad job done at the time of installation. Unit was having a fault so I called them yesterday to book an appointment to get it fixed. Its been more than 5yrs and outside warranty so I am paying for it. Mr dave at shannon Refrigeration refused as they have stopped serving residential customers. I called up other Services providers and they refused as well as it was installed by shannon Refrigeration it should be serviced by them. I called up shannon Refrigeration again today n very rudely Mr dave refused it and told me I should call someone else. I have a heat pump for which I paid 12k n no one want to fix or service it. I called up the head office today again and spoke to one of the responsible person and they have put one person on the case. I will post the outcome once its resolved.

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Jacob Beam

Have asked for advice on sizing a ducted heat pump, they have no one at head office that knows how to size heat pumps and all their installers and resellers are so inconsistent im am getting reccomentations from 7.5kw -14kw and in between.

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