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Dawson & Co.

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Auckland, New Zealand

dawsonandco.nz
Furniture store· Lighting store· Home goods store· Outdoor furniture store

Dawson & Co. Reviews | Rating 4.2 out of 5 stars (8 reviews)

Dawson & Co. is located in Auckland, New Zealand on 115 The Strand, Parnell. Dawson & Co. is rated 4.2 out of 5 in the category furniture store in New Zealand.

Address

115 The Strand, Parnell

Phone

+64 94761121

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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B

Boyd Garnham

Just tried to get some assistance with picking up some furniture post-purchase. Was told by the floor staff that They can't help me because they have to follow their processes. I asked them to call the warehouse and was told "Sorry, No! That's a service level enquiry." I don't know what that means. We had previously purchased a very large planter pot which later cracked and the sides fell off (after 2 years) When we queried this we were told that it was too long after purchase. Fair enough. If you look at the planter pots outside their showroom door, they too have cracked. We have also purchased a dining table which is great. To summarise. They have some nice stuff at acceptable prices. The staff are generally snooty and unhelpful. Spend your money elsewhere.

R

Rebecca

Great furniture that is very tasteful although very pricey. Would have loved to order more pieces from here than we were able to. Ordered two large items, the staff were friendly and efficient and happy to quote things up for me for other items I was also considering. One of my pieces of furniture arrived damaged once unpacked and they looked after it for me and arranged a replacement very quickly - so I appreciated the great customer service.

E

Eugene Yi

Nice selection of furnitures especially leather sofas and chairs. Convenient car parking available.

T

Teearn Falconer

We purchased a couch from Dawson & Co. This couch is only 3 years old and the fabric has disintegrated in areas of the couch that aren't even touched. Our last fabric couch lasted us 15 years and even then it was still in good condition. I contacted Dawson & Co almost a month ago and they have shown little intent to resolve this faulty product. They've advised they only guarantee the fabric for 1 year - so beware if you are buying furniture from this company. When you pay good money for a couch, you expect the fabric to last longer than 3 years. An upholsterer has advised it can't be fixed, the whole couch has to be recovered at a cost of 1500, of which Dawson & Co have advised they will not cover that cost. They keep saying they are waiting to hear back from the couch supplier, which provides no meaningful solution to my current issue. Dawson & Co have shown a real lack of after sales support for the products they sell and endorse.

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Libby Sinclair

We had a great experience when we purchased our umbrella. However when it stopped working was a different story. Tue, Wed, Thur I was in contact with a friendly yet ineffectual guy. Fri my hubby calls, and gets through to the service manager. Vague accusation of 'misuse' and not covered under warranty. We'll have to pay 125 for pickup and again for return, and pay if the repair is due to our 'misuse'. A lot of waffle, finally got the address for the warehouse. They won't be able to fix it that day.… I met the warehouse guy - he fixed in 2 hours - it was faulty. Finally someone who can help. No followup from the store. For a high quality store such as Dawson I am dismayed their product broke on us, the palaver getting it sorted, and the accusation we'd done something. We spent the final week of our summer holiday unable to get outside.

A

Allister Hughes

Wow what a cool place. Loved the furniture and the couch was like a bed!

G

guy domett

Fantastic range of furniture mainly at mid to upper-end.

C

Clark Beatson

Love this place

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