Auckland, New Zealand
7/9 Fanshawe Street, Auckland CBD
N/A
+64 800237766
Bought an Epson printer just a few months ago, and we can't use it because we've never been able to buy black ink cartridges for it. The black ink cartridges are out of stock everywhere and have been for months. Do not recommend buying an Epson printer! Our model is the Expression Home XP-3100, requiring 212 ink cartridges.
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Just bought a printer this morning. I reluctantly changed over from Brother who I just love for their back up help. My main concern in changing is that when you need a tech person it usually only takes a few mins. I have spent getting onto 2 hours. Don't expect ANY help from Epson. Its like they will only send you instructions to read. Not friendly NOT helpful. Shame on Epson....
Epson printers have not been receiving a good wrap in recent times. My experience was a positive one for which I am very grateful. My Workforce WF 3640 printer was behaving badly and after visiting the local BOP agent (Tauranga Office Equipment Services) it was confirmed that the print head was past its used by date. The warranty on this item was 1 year (other brands are up to 5 years), so Epson (Australia) could have walked away leaving me with a hefty repair bill but they stood by their product and picked up the bill. Thank you Epson.
Never buying a product again. The service information provided from the US and Australia did not work (wasted two full packs of ink cartridges), and they won't pick up my call (Hamilton). I'm throwing it out.
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