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Giltrap Volkswagen

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Auckland, New Zealand

giltrapvolkswagen.co.nz
Volkswagen dealer

Giltrap Volkswagen Reviews | Rating 4.2 out of 5 stars (7 reviews)

Giltrap Volkswagen is located in Auckland, New Zealand on 100 Great North Road, Grey Lynn. Giltrap Volkswagen is rated 4.2 out of 5 in the category volkswagen dealer in New Zealand.

Address

100 Great North Road, Grey Lynn

Phone

+64 93603200

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Open hours

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Shelley Ma

Visited the showroom today and we were shocked by the poor customer service. No agent showed any interest in greeting us whatsoever for more than 20 minutes while we were wandering in the showroom and the yard checking on different vehicles. One agent was sitting behind a desk the whole time, didn't even look up. One agent walked right past us without a hello. One agent glanced at us for a short period of 3 seconds and walked away to Porsche showroom. Not to mention, we were the only customer on site for a good 15 minutes. Finally, when we have decided to walk away, an agent came from the commercial vehicle department greeted us and apologized for the delay when he heard our story. We thanked him for his attention but we have lost interest in purchasing a vehicle from Giltrap Volkswagen.

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Siyi Pan

Thanks for replacing me the shifter knob trim. Friendly service! Must give them five stars.

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Sam Roper

Bit lackluster. Didn't purchase the car from giltrap but certainly expected a higher standard of customer service given the premium pricing. Agent was only really interested in selling more work. Very nice facility, but needs some polish around customer experience Update: had a follow up call from Rick off the back of above feedback, very willing to hear me out and offer reasonable explanation. Appreciate the follow up

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Kevin L

High recommend here Patrick of service team and Mandy of finance manager was Helpful and so kind. Will buy vehicle again for electric a car here.

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Jayden Rai

What a awesome experience here because we had a look at the camper van and it was a amazing Volkswagen camper van, very helpful man.

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Jimi Hunt

My partner and have been in here a couple of times looking at new cars. I can’t really comment on customer service as they don’t seem to have any... not even a hello ... disappointing.

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CLGS AVONDALE

Called to talk to someone in the service department regarding my amroks which we brought from these guys new, rang three times thoughout the day on the 26.3.21 also called on the 25th left messages and yet still no reply! Interesting in the current times you'd think that every call mattered and any call could be a sale but clearly not 'in this case.

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