Auckland, New Zealand
228 Queen Street, Auckland CBD
N/A
+64 92815256
Don't under any circumstances use Goodnest for your home cleaning. Over the past 4 months, I have - not been informed an additional 10 charge/clean would be added if paying by credit card - been overcharged (charged for 3 hours cleaning when only 2 hours was done) - not received promised credits due to poor cleaning - been charged for cancelled cleans where more than 24 hours notice was given, and - received no responses despite emailing them 5 times and using their online messaging 'system' 3 times over the past 10 days to rectify the situation. I don't usually review businesses but this one is so bad, I felt compelled to warn others. It definitely doesn't deserve 1 star!!
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These guys have been fabulous in terms of meeting my requests and the quality of work delivered. Have dealt with Paul over email to make some arrangements that were out of the ordinary and he happily did so without confusion or dealy and was always prompt to respond. Quite rare in today's world for this level of service. The cleaner, Kursty also met my mum's very high standards of cleaning which means she's really good so it's great to know she was in good hands. Great customer service and delivery of services requested. Highly recommend.
A horrible experience with Goodnest, when I booked people for flatpack furniture assembly. 170 was demanded up front, but then a no show for the work, twice! Goodnest can only be contacted by e-mail or 'chat' - which involves long winded waiting. Aside from the money lost, there is the time and frustration, of trying to find out what is going on, and wondering if anyone is going to show up. Goodnest earn the , but don't take any of the financial risks, and their 'help' options are useless. Don't risk it, I would give zero stars if I could.
Can someone from Goodnest please get in touch about the no-show. Still no response to me. Very frustrating customer experience
No one showed up and I've been waiting over an hour for a response on their online chat. Still waiting. WOuld not use them again
I like the idea of the service but it was awful! I was charged straight away before they'd even found anyone and I wasn't given the option to choose a cleaner, they just assigned one. I was then charged 2 days later AGAIN when the cleaner came. I haven't even had a chance to see if she's done a good job and I've paid 138 for 90 minutes worth of cleaning. Absolutely appalling! Will not be using again.
Another no-show from Goodnest. No explanation, no phone call, no way to get in touch, no response to online chat. Scammy.
Nice unique store. Girl I met today was lovely I was looking for honey made by local bees which was out of stock but she gave me the details of the person who brings them in. Definitely nice store to visit
Deli
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