Auckland, New Zealand
60 Westney Road, Māngere
N/A
+648004722369
Exceptional service from initial contact, walk through video, removal day itself and unloading. Great phone and email communication. All staff were very friendly and helpful. Scheduling, pickup and delivery was done in great time frames. All items were cared for so well, everything arrived unharmed.
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Hi everyone, Moving from Auckland to Christchurch this with Grace Removal was the worst experience for me. As an NZ Citizen, I never ever have that kind of unprofessional service from anywhere. the team itself is not responsible for anything (Especially James Coul). I have talked so many time in regards to my stuff but have not got any realistic answer. I got my stuff 3 weeks after I arrive at Christchurch, However, they said you will get stuff in 3- 4 days. Definitely, I have lost my business due to their carelessness. Furthermore, the funniest thing is, they have missed my big White Board. After notifying them still I have not received any call/ update from the team. this seems no one (the team) don't care to about your stuff. I don't know why/how they guys run the business. I have tried to put the review on their Facebook Page but they have of the option. I think there are other people who might feed up with Grace removal. Finally, I would say there is no value of the money. Thanks
Our experience with Grace Removals was really good; the person I was dealing with was awesome. The Auckland team who packed the furniture was good and the Christchurch team who delivered the furniture was absolutely brilliant There are only a couple of things I would address: 1. There was one team member in Auckland - unfortunately, I overheard them talking to their team mate saying, "this is not our job" and I am not sure what they meant by that - I had asked a couple of times if there was anything Grace Removals wanted me to do before they came to pack and I was advised I didn't need to do anything so I left everything as is. Had I known, there were some things I needed to prepare beforehand I would have done it. 2. The labels on the boxes were not correct - it is not a big deal at all but it just becomes easier if the boxes are labelled correctly. I would certainly use Grace Removals again and would recommend to family and friends too.
Very pleased with the whole move. Great team on the packing. EVERYTHING arrived in perfect condition. Exactly when it all should, too. Super communication through the whole process too. Thank you to all involved. It really did remove a lot of stress for us.
We had a lot of hick-ups to start with (not firmly booked in even though we had written confirmation, missing add-ons, wrong timings), but everyone made sure the problems were solved and we were happy. They even send our belonging down via truck instead of the booked ship to make sure everything was there on time. We packed ourselves, and the pick-up crews, both in Auckland and Christchurch, were amazing. Nothing got damaged and they were super friendly and accommodating. An overall great experience - we would use Grace again!
We moved a vehicle and household effects from Sydney to NZ. Service, communication and support from Sydney team was awesome. Service from the NZ staff was absolutely abysmal! Unresponsive, took 2 days to get a response which was simply, ‘contact the account manager in Australia’. Queries regarding my vehicle and documentation requested to be complete was not explained, no contact details provided on emails which are all from generic email addresses. Would absolutely never use Grace in NZ ever again and would not recommend anyone else part with their hard earned money to this shambolic outfit!
A negative experience getting a simple quote from them. Told they would get back to me that afternoon. A week later - nothing. Someone by the name of Carolyn employed there going on about how busy they are? Really? So a potential customer should go elsewhere? They could not find my request for a quote in the system, I could not use their app to get an approx quote. No, follow up when leaving a message with the 0800 line. Unorganised. I got other quotes quite easily within a week from their competitors.
Grace removals did a stellar job with prepping, loading and transporting our furniture and boxed items. Their service was professional and friendly, and they visited us weeks prior to the move to understand what our requirements were and to assess the quantity of things that needed to be moved. They delivered the packing materials in advance to allow us time to pack. They worked with our schedule and were very flexible in accommodating our needs. I would certainly recommend Grace removals, and will use them again in future.
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