Auckland, New Zealand
35 William Pickering Drive, Albany
N/A
+6494153230
Product 5 stars - quality although you can get comparable products from other manufacturers Sales process 3 stars - a bit aggressive. We went with another supplier Price 2 stars - we really tried to make it work but 40k simply didn't add up especially when we landed with a rival product equally as good for less than half the Hotspring price. Spec wise, the two products were almost identical. In summary, overpriced and marketed with confident arrogance.
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We got our first spa pool the Hurricane model two weeks ago and love it. Thank you so much Lee Pettengell for going above and beyond. Your advice and help was much appreciated. Thanks Hot Spring Spas for making the purchase easy, and setting up the pool and explaining how to use it and care for it. I really like the way the steps, cover and starter chemicals are inclusive in the price. And the cover lifter makes access to the pool so easy. Thanks again, would certainly recommend you guys.
Absolutely love the spa.. This is the first spa that we have purchased, Lee was very helpful and forthcoming with his advice. We are also very impressed with the installer (Tristan?) who took the time to answer our questions..
Shopping for a spa was exciting but a bit daunting as we had no idea what would suit us best and we wanted to get the best we could for our budget of 8k. We were thrilled with the great advice we received from Lee Petengell in the Albany location, he showed us several options and the advantages of the different models. He was patient with all the questions we had and had a fun sense of humour which made the whole experience enjoyable. The drop off and setup was all included, they made it easy and worked with us for day/time etc. We are thrilled with the spa we chose and now can't imagine being without it!
We recently bought a Hot Springs Spa, the Flair model, and are very happy. We were very well looked after during the sales process and very importantly with the delivery, installation and after sales service. The spa is high spec, perfect for our needs and getting much use. Thank you - Tony Lund and family.
Delighted with the Matakana Spa we got from Hot Spring Spas. Ordered mid December and was in place in Mid January and have hardly been out of it since! Big shout to Lee Pettengell for making the whole process so easy.
My Hot Springs Relay Spa is hands down the best thing I have ever purchased. Not only is it great for our whole family, it is my little slice of luxury where I can enjoy peace and quiet at the end of a long day. The Hot Springs spas are the best quality out there, I wouldn't go for any other brands, they just don't live up to Hot Springs! The team are also very helpful with after sales care so all is all an amazing experience and service.
We recently bought a spa pool from Hotspring spa. The sales process was awesome, as was the delivery and installation. However when it first rained we learned that the plug Hotspring supply with the pool is not suitable to be outside in the elements - instead you need a waterproof cover or get an electrician to install a standard 3 pin plug to plug into the your power source.... I am very surprised that this information is not passed on more clearly as part of the sales advice or the installation checks Mostly a very good experience BUT check the plug they provide - you will need to cover it or replace with a standard 3 pin plug (you need an electrician for this)
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