Auckland, New Zealand
66 Allens Road, East Tāmaki
N/A
+64 92744603
worst products. dont be fooled by the brand. second domestic electric waterbaster failed like the first. worst service centre. wont accept liability and just hand you a tip sheet with 20 things that void warranty and point out you must have done one to cause it. buy NZ made, or something else with service.
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Great support from the team.
Fantastic people on the front counter, friendly happy and knowledgeable. Thanks for everything and the quick efficient service.
Fantastic customer service from the minute you walk in, really amazing customer experience
Thanks team for executing my Purchase during the Level 4 Lock down with knowledge and speed.
Terrible support. Bought K4 water blaster in Oct '18. In March '19 it started leaking water from inside the unit. Not a big issue I thought they will sort it. I've now been without my water blaster for nearly 6 weeks and still no update on repair/ replacement. Apparently this is as common fault. I bought Karcher because I believed in the quality of the brand, and expected good support if there was an issue
The epitome of great customer service. When I called about a broken part my questions were answered, part sourced (in stock) and they put it aside for me offering to fit it for me if I brought my water blaster in or courier it straight out. When I arrived the level of service continued and they had the part waiting and did exactly what they offered on the phone and fitted it quickly and for free (all for a 12 part). Thanks guys. Keep up the great work
Elderly parents went out to Karchers from Henderson as their water blaster had stopped working. Other repairers in Auckland were too busy to even look at it, which is fair enough as it's the height of summer. The guy manning the desk was super accommodating and tested the water blaster out the back and found nothing wrong with it. Still took the time to explain to the parents what could be causing the issue at home in their environment (long extension cord, overloaded board, or potentially an intermittent fault). They didn't charge the parents for the advice which was decent of them and the parents commented that they were super friendly. Great service and a nice reaffirmation of a brand backed up by service.
Deli
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