Auckland, New Zealand
278A/219 Don McKinnon Drive, Albany
N/A
+6494156473
Very helpful staff. Got what we came for and at a really good price.
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A place where beautiful memories begin.A gift for that special person or one to spoil yourself. Staff are of high calibre and make your purchase worth remembering.
Very helpful very nice people will definitely do business with Michael hill
Horrible experience from terrible customer service. Firstly, we were not greeted or even smiled at upon entering the store - the staff just looked at us then continued to gossip with each other. The staff member who did finally offer to help us didn't seem interested in making any sales. Every time we would ask about the specs of a diamond (colour, clarity etc), her answer would be "it's not that great". Not sure if this is the sales technique they are taught during training but it certainly wasn't the best. Secondly, we were left quite offended as it seemed that this staff member was under the impression that we couldn't afford the (highly overpriced) 2ct diamond ring we were looking at - this was very obvious in the way that she asked "so guys, this is over 100,000, how are you going to pay for it". Considering the price vs. quality of the diamond, I asked if they had a hand lens that I could use to have a closer look. The staff member abruptly said no. It is highly unusual for a jewellery store not to own a hand lens so I suspect this was either a lie or just bad practice. Overall, I wouldn't bother going into this shop again. We happily took our business to Walker & Hall and they were amazing and very informative of what we were purchasing.
Horrible customer service extremely rude. The lady didn't want to help me and I wasn't given a single smile also when I asked to have my ring quickly cleaned I was told I needed an appointment and would cost I said the Glenfield branch happily offer to do it for free on the spot all the time. She said ok when do you want it, I said now please... she said fine and reluctantly did it. Very confused why I was treated so rudely my ring is also from Michael Hill so I would expect better service. They weren't busy at all, there was no one else in the shop.
My fiance and I had a really terrible experience on Sat 08 August. 2020. We were walking past and decided to see what they had in regards to wedding bands. The sale woman was VERY pushy, we told her we wanted plain gold bands instead were were shown everything but. She then went on to try and sell us on credit but we said we had cash if we found something we really liked and were were applying for a mortgage so applying for more credit won't look good. Still pushed the application saying that it wouldn't do anything and would just show how much we could borrow (the credit card arrived the following Saturday that we had to cancel). She then kept trying to push us at the till saying it would be only 56 (56 per what? PER WEEK I had to ask!). At this point I had asked for the price several times. Now we said that we were just looking to see what they had. She kept pushing asking why we weren't going to buy then and there. It was 1130 so we said that we would have lunch then think about it. She then asked us what time after lunch we would be back (!?) we said we might do some shopping so might be back the following weekend. We then were told her days off we Sun/Mon, given her card and her PERSONAL cell phone number and told if we come back to message her. It was so awful we took another exit out of the mall to avoid going past the store. I made a complaint on their website and got a generic response but I though if her manager gave her a talking to it might prevent other people being bullied into buying something they don't want then that's good. The saga isn't over though everyone, she has texted my fiance yesterday 18 Aug 20 to say they ares still selling under level 3 and then RANG today 19 Aug 20 to say the same thing. How did she get his phone number? I don't know! COMPLETELY unprofessional. I still don't know the price of the rings we looked at either.
Yup I dont know what to say bout this micheal hill had a bad experience here
Always a friendly staff, really helpful. Thank you for your help Michael's team.
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