Auckland, New Zealand
136 Great North Road, Grey Lynn
N/A
+64 93602638
DeliveryIn-store pick-upIn-store shopping
Having dealt with this company for some time and carried out a few projects with their tiles, to say I was disappointed with my latest purchase would be an understatement. Needing 4 square metres of sunburst tiles to complete a project I contact the manager Steven who informed me they were in stock, but new owners had taken over, he also said there was a price increase but did not say how much. We went to collect these last week and were told we needed to pay for them before collection. I informed them that I had emailed requesting the invoice which they say they had sent. The fact that they did nor reply to my email means I should of smelt a rat. They wanted payment on collection so of course I agreed and duly turned up to collect the tiles which were stopping us from completing quite a large room. They loaded the 56 tiles into my car and I was presented with the invoice. The previous invoice was at 57.18 a square metre, the invoice I was presented with was for 199 a square metre, I nearly fell off my seat, I told them it was daylight robbery and what the previous invoice was for, they were not interested. When I was in the office I sent them a copy of the invoice and stated my displeasure and was told they had to keep there employees in work, no apologies. I will never darken there door again, very similar tiles form another manufacturer in Italy can be sourced through local tile shops at a fraction of this price. In fact solid oak flooring is only 85 a square metre makes you rethink your designs?
like
Great experience choosing tiles for my splash back and hearth in our renovation. There was great range of mosaic tiles, Kiri gave me lots of options and suggestions. Lovely to have something New Zealand made to take centre stage in my kitchen.
The new owners are rockstars. Very informative, talked us through different options and ideas. We purchased terracotta tiles for our bathroom (which is not old school, they definitely can be grouted and they have excellent thermal conductivity qualities - you just have to know how to work with them) and couldn't be happier. We're definitely go to them again next time we need high quality tiles.
The prices were always high.. but the product lovely. In 6 months the prices ha e escalated over 100% ! Sorry... but 500 per m2 is insane!
Would not use again. A very bad experience with delayed manufacturing, which we dealt with. The biggest issue is the quality of the tiles, chipped corners and the colour is completely wrong. Different to the pictures on the website and emails. Ended up not using the tiles. Once contacted regarded the problem and to see if they could help nothing, no response. I currently own 3.5k of tiles that are land fill. DO NOT USE!
Good selection and very informative.
This review is in response to Damian's review below. Hi Damian, My wife and I took over the business this week. The previous owner has now left. I have had a look at the email trail and would like to talk to you to see if it is not too late to make the situation right. I've sent you an email and left a message on your mobile. Hope we can talk soon. Richard
Disappointing experience with these folks - I was given poor advice about my terracotta tiles and am now facing the consequences, with tiles that simply will not dry and cannot be grouted. Beware! Terracotta is old school and hard to work with!!
Deli
The best companies in the category 'Deli'