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NZ Post Shop Customs Street East

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Auckland, New Zealand

nzpost.co.nz
Post office· Courier service· Shipping and mailing service

NZ Post Shop Customs Street East Reviews | Rating 2.3 out of 5 stars (8 reviews)

NZ Post Shop Customs Street East is located in Auckland, New Zealand on 18 Beach Road, Auckland CBD. NZ Post Shop Customs Street East is rated 2.3 out of 5 in the category post office in New Zealand.

Address

18 Beach Road, Auckland CBD

Phone

+64 800501501

Service options

Delivery

Accessibility

Wheelchair-accessible entrance

Open hours

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Dan Martin

Probably the worst customer service I’ve experienced in New Zealand. When I had a very simple query about their interpretation of a form I was submitting, they got incredibly defensive, refused to reread the specific sections and started to shout at me in the middle of the shop. I assume it was the owner and his wife, both incredibly rude. It was the most bizarre exchange and safe to say I’ll be using another post shop in the future.

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Nay Sebastian

The lady so helpful. She is kind. And don't know why some of the review are bad. Been here for couples times. The print charge is a bit expensive but not a big deal if you really need printing. It's only cost 1 per page. If you don't want spend much, so go further to the library. Also for sending mail post, it's quite quick. She is nice tho... :-)

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Renju Devassy

Never recommend. They automatically bill the letters for overnight delivery and charge the maximum amount possible without even telling you. I found that it was billed for overnight delivery only after I called customer care.

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raj narayanan

I Have send the parcel to Wellington but the staff in the convenience store stolen the package. It went missing, never trust these guys and horrible customer service, I have to complain Nz post to sort it out...

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Amanda C

Hidden in the back of city convenience store, not obvious from the street, Not staffed at 5:15, The New Zealand post website says it’s open till 530. Poor communication

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Anton Murashov

Not staffed at 4 pm and apparently that’s normal... It’s combined with a convenience store, but separate, so the convenience store staff member won’t take your pre-labelled pre-paid ready to go package. WTF?

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尚

It's uncomfortable. I applied to deliver some baggages. And I asked the staff about which is cheapest of international delivery but it is not cheapest. I did not know everything. It was very expensive and he didn't tell me. I asked my friend about it and go back the shop to cancel my order but I couldn't it. My orders were 3 international delivered and the price is total about 200 dells. The price is twice of cheapest price. The shop is not kind.

B

B

Not the best customer service here unfortunately, staff are often busy talking on the phone and doing other things when they should be giving their attention to customers. The biggest issue for me however is the delivery of items being couriered from this place. Every single item I have sent via overnight courier has arrived a week late, with one item I specifically paid extra for to have delivered on a Saturday being delivered late the following Tuesday so quite disappointed with the service. NZ Post advise that this is because they are mixing up Courier items with NZ Post items causing extra delays and an extra trip to the sorting centre, but regardless it happens every time so somewhat frustrating this problem is not being addressed! As for the general store, a good one stop shop for most convenience items so that's the main reason for the 3 stars.

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