Auckland, New Zealand
12 Pitt Street, Auckland CBD
N/A
+64 508729767
5 months of reasonably good service until I got recently slapped with an overweight surcharge by Parcelport's partner - Courier Post. To begin, the invoice had no details or description of charges. Sloppy. I had to call and email to find out what they are for (accounts not in office etc). Then they add insult to injury by deactivating my account access after i disputed the measurements and surcharges. Basically, there is no customer service or support when a problem arises. They just want you to pay and go away. What is even more infuriating is the fact that these were packages of single piece of clothing sent in a polybag, but the measurements came back with height of package 6.5cm-7.5cm, which is simply ridiculous and grossly mismeasured! I disputed the surcharge, silence no reply, then accounts responded 2 weeks later shrinking saying they can help argue this case with Courier Post. Followed by no update, invoice reminding me to pay or late penalty 3.5% etc. Very shabby and unprofessional.
like
They are unreliable. Three parcels in a row that were booked for collection, they are happy to take payment but the couriers don't turn up.
Beyond helpful and extraordinarily kind! 100% would use again!
Low Prices & very comfortable services
I had my parcel delivered completely smashed. I asked for reimbursement. They admitted their fault but notwithstanding it is 6 months today and I'm still waiting for reimbursement... Really slow & ineffective claim service.
I am very happy with the service provided; it's easy to use and very convenient for my needs. The customer service has been superb too, with prompt and friendly responses. Highly recommended.
Highly recommended parcel port !!! Excellent customer services,Jason!!!!! I really appreciate all of your help in getting our account ready. You've been right here, helping out whatever and whenever needed !!!!! thanks
It’s like the pricespy of courier services. I was able to choose the best courier service at the right price, by only signing up to 1 parcel port account. No need to deal with lots of forms and application for all the courier services. Highly recommended!!
Deli
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