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Rapallo New Zealand

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Auckland, New Zealand

rapalloav.co.nz
Audio visual equipment supplier· Home cinema installation· Audio visual consultant· Home theater store· Home audio store

Rapallo New Zealand Reviews | Rating 4.5 out of 5 stars (8 reviews)

Rapallo New Zealand is located in Auckland, New Zealand on 11A Allens Road, East Tāmaki. Rapallo New Zealand is rated 4.5 out of 5 in the category audio visual equipment supplier in New Zealand.

Address

11A Allens Road, East Tāmaki

Phone

+64 92744515

Service options

Kerbside pickupOnline estimatesDeliveryIn-store pick-upIn-store shoppingOn-site services not available

Accessibility

Wheelchair-accessible car park

Offerings

Assembly serviceRepair services

Open hours

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Gavin Agnew

Great shop,the staff went above and beyond to get my avr to me after a little mix up on my part. Communication was excellent and always friendly. Great bunch of guys and great place to purchase audio equipment from.

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Gary Pearce

Great, knowledgeable team who will ably assist you with your AV and HiFi quest!

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Robert Bays

Excellent service and shipping was fast, especially considering the size of the item.

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Andre Southgate

Absolutely, the worst retailer experience I've had in many years in NZ. Checked to ensure they had stock, ordered the item, never arrived in time. Asked for a refund, was told yes. Followed up, they tried to charge a restocking fee blaming couriers saying it wasn't their fault. Track and trace showed it was not even sent till after it had to have arrived. Once I proved that, it took multiple emails including a threat to do chargeback on my credit company to get the credit, and then they short credited it, by the "freight" amount despite it having free shipping. Had to involve consumer NZ to get my freight credited. 2 months to get my money back. They either don't understand the CGA or just ignored it, and it all felt very seedy and dishonest. Anyone can sell product, customer service is the difference and these guys need to understand what it means. It doesn't just mean being nice when you are getting the sale, but doing the right thing, when you get it wrong and let a customer down. A bunch of stress that should have been easily avoided. So disappointed in my experience.

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Gijesh Kumaran

Recently bought Yamaha MusicCast speakers. Awesome service. Thank you so much for the upgrade.

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dale peckham

Was a good place to look for stereo equipment they had quite a choice planning to visit and get the one or two things I want

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Gary Thomas

Ordered a woofer and that same day received another one from a family member so I cancelled my order - Rapallo told me I'd be charged a 120 "restocking fee" and be charged for shipping from the warehouse to their store. Several emails and still no refund, one of my emails they even responded with "Should be with us this week, container has landed they are just off loading it" have been left with no choice but to contact bank for a charge back on my credit card Its not hard to let a customer know whats going on.

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Thomas J Newton

Aww...i want that one and that one But cannot afford any ....damm it

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