Auckland, New Zealand
43 Mount Wellington Highway, Panmure
N/A
+64800764847
Bad and poor customer service - Quick to take your money and then hide. 0800 number says "your call is important to us" but they cant answer their phones. (over a week and one instance stayed on the phone for over 60 minutes and still no answer) Emails sent are never answered or get any replies. Can't wait for someone to tell me my order is ready for pick up because I'm going to cancel it. (see attached pics - just an example of the times on hold whilst still waiting for someone to answer despite the automated system saying "we'll be with you soon"
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Sad to hear that you are closing down...Anyway Thank You Smiths city ! You made my day with an awesome deal!!
Bought a washing machine last week and supposed to be delivered following Saturday. Did not turn up so visited the store and it was closed. This branch went bust. A lot of frustrated people also there in the same boat I was in. The shop Manager was there and handled the situation very well. I went to hire a trailer and picked up the washing machine myself. Store Manager did refund the delivery fee. Sounds like shop staff were blindsided by the decision to close. I say good on the store Manager for doing what he did.
Great! Jig and Karl looked after me from start to finish! Ended up buying a TV, rugs, cushions and throws. They even organised the delivery for me! Wonderful team of gentlemen!
Fantastic customer service, team member went above & beyond to assist with my query and ensured the sale.
Massive store with plenty of selection. Also great salesman who knew his stuff. Made it all really easy for us!!
I called ahead to check if a particular model BBQ was in stock and the lady who answered the phone at the the Mt Wellington store was really friendly and helpful. We then came in and was assited by Rob who took the time to go through the specs and warranties of the different BBQs in stock which helped us make a choice. Really happy with our purchase and excellent customer service. Thank you Rob!
Quite a large store, with a good range of products. There's parking in front of store. Staff were friendly and helpful. Initial sales assistant was unable to answer questions regard a specific range of products but fetched someone who was able to assist. Good service.
Deli
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