Auckland, New Zealand
1 Jimmy Ward Crescent, Māngere
N/A
+64 92559154
Never had many issues with TAMS office, most cases very smooth Only a few issues with the changes originally with a bit of slow communication advising Door 11 International pickup had changed, got a little nervous when I was picking up a passnger at the same time as a bus load of MIQ transportees were being loaded after I arrived. Dealt with my passenger quickly, thankfully an updated email came thru a couple of days later advising pick ups are now in the Carpark 1. Havent needed to deal with the office in ages, and despite reading other negative reviews, I remain open minded. Generally, I find if you do the right thing you dont get into trouble, and if your unsure email the TAMS Office or ask one of the yellow jackets and someone will point you in the right direction. Thanks TAMS team for a pretty painless 4 years :-)
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After returning to rideshare driving after 7 months I made a small error, a rude lady with an attitude approaches me and shows complete lack of professionalism and goes off at me but of course her name ended up being Karen. Not surprised that she actually tends to exhibit traits of a stereotypical Karen. (Refer to UrbanDictionary for definition) I requested maps and instructions to refresh my memory, but she ignored that request. RFID card stops working at least once or twice a year, causing a disruption in business. Pick up or drop off fees tend to increase yearly. Karen again claims to have discussed rules about not dropping off in the public area in a so called email, and penalizes me with her 300 pretend demerit points when I had no choice but to use the public area. Even though I got in touch ASAP out off good faith, apologized and asked to be charged manually. NOW I CANT EVEN USE MY CAR TO PICK UP FAMILY OR FRIENDS FROM THE AIRPORT as she put my car on a watchlist and threatened to permanently ban my number plate. I can only do business related pickups/drop offs now. Poor replies to emails and phone calls during this COVID period, previously you could visit their tiny office, but even that is now closed for physical visits and operates online only. This department of the airport is a complete joke, even though it handles the commercial pick ups and drop offs of travelers. I’m a law abiding citizen, and would never knowingly break rules of any sort. They need to make their rules well known, and easily accessible from their website so something like this doesn’t happen to others.
It's been over a month I applied for the card but didn't get any response, I tried emailing asking for an update but still no reply! don't know what to do because they are not picking up the phone and office is closed?
what kind of SERVICE in New Zealand its utter waste cant get sorted with my CARD for nearly 4 months r more Unwanted office in Nz
Excellent Customer Service by Jessie and Karen. I got my Access card in 24 hours. I would Recommend everyone to directly email at [email protected] for instant resolution. Thanks Tams team
The lady at the counter was very friendly and helpful. I could see her job is full on but she still stays very calm and helpful. I took the card and went to the airport but it did not work for some reason but she fixed it for me even after closing time and stayed on the phone until I was in the waiting zone to insure it was working.
If you have any queries whatsoever and the phone is busy or unable to be picked up please either leave a detailed message on the answerphone or you can always email the Tams office at the following address: [email protected] - My name is Jessie and I am the Administrator at the Tams office effective of October 2019. Moving forward I will be attempting to raise the level of customer service that all customers expect from Auckland Airport.
They are super unorganized. Will not pick up calls . Will just hang up on you.
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