Search Icon

The Warehouse WestCity

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Auckland, New Zealand

thewarehouse.co.nz
Department store· Appliance store· Christmas store· Garden center· Sportswear store· Video game store· Baby store· Clothing store· Home goods store· Toy store

The Warehouse WestCity Reviews | Rating 4 out of 5 stars (8 reviews)

The Warehouse WestCity is located in Auckland, New Zealand on Cnr Railside Avenue and Edsel Street Westcity, Henderson. The Warehouse WestCity is rated 4 out of 5 in the category department store in New Zealand.

Address

Cnr Railside Avenue and Edsel Street Westcity, Henderson

Phone

+64 98363892

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift

Open hours

...
Write review Claim Profile
C

Charlene Te Hei

It has a lot of stuff to offer. Prices are decent too. Waiting to be served is pretty slow. Only a couple of counters are available when you have to go through them.

K

Kay Kay

They've been alright the few times I've been in lately. The staff when you come in aren't very friendly, kind of just stare at you no hellos or anything. Stock is good and full most of the time.

A

Annie Keown

I bought a bedframe from The Warehouse West City on a Sunday. The staff at West City while instore were absolutely amazing - they should be credited for their great customer service! I was stoked. Due to some systemic error I was given next day delivery for free for the bedframe which was great. I was told the bedframe would be processed Monday and delivered Tuesday so I was very happy. On Tuesday I called the store to see where the delivery was at. I rang the store a collective total of about 12 times. It rang and rang and nobody picked up. Either the phone is on mute, the store is understaffed and can't answer, or nobody cares about the constant ringing. I then rang the 0800 number and the representative got in touch with the store manager. I was told the bed is waiting to be picked up and no guarantees it would be delivered Tuesday. Usually next day delivery is something like 80-100 at The Warehouse. If I'd paid I'd most definitely be asking for that money back immediately. There are obviously some operational/systemic issues at The Warehouse if 1) they can't even pick up a phone call and 2) they charge for next day delivery and then can't even come through on that. Whoever is in charge of these systems (higher up at The Warehouse and in store at West City) needs to rethink what they're doing because promising next day delivery and then recanting on that is a joke. Very disappointing after having such a nice experience instore. Most large stores can come through on next day delivery - why can't The Warehouse? Their operational systems must be extremely poor. Will rethink visiting The Warehouse from here on out.

A

Andrew K

Henderson mall location had false advertisement of toy which they didn't honour. Also, warehouse store clerk Phillipa can be described as cranky senior with silver short hair put her hands on my 2 year child and forced her old off the toy car. As I rounded the corner, I heard my kid crying uncontrollably because she was physically touched by stranger. Worst. Customer. Service. Ever.

A

Aleisha B

Staff were less than helpful. No trolley’s available so had to carry a large flat pack to my car with no help from staff only ‘you need to go find a trolley’. Rude and unwelcoming.

N

Nisa Carla

Found what I wanted. Great prices

J

Jane Nevada

It’s your average New Zealand warehouse. Had a very easy time choosing and buying home deco stuff.

M

mars lo

I went today .. and make me so feel uncomfortable being followed by the security guard. Is that How you treat your customers? Make me feel BAD I looked like im gonna steel something. Is it because im carrying a big bag for my shopping ? They should put a station where customers can leave their belongings. Or just put alot of CCTV cameras so you woundnt be following a legitimate customer. Ill avoid coming to this place and better Spend my hard earned money at K mart.

Top 10 companies in Department store category in New Zealand

Close