Auckland, New Zealand
104A Balmoral Road, Mount Eden
N/A
+64 800777234
Since Total Plan Cleaning have taken over the floor cleaning contract at our New World supermarket the transformation has been been simply incredible. The standard of work, attention to detail and thoroughness is truly exceptional. I could not wish for a more professional, obliging and polite service nothing is ever a problem. I would have no hesitation in highly recommending this company
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Great quality cleaning service. Awesome staff and always focusing on improvement. Well done team, keep it up the good work.
We had our lino cleaned and polished recently as well as the carpets at our club and we were were happy with the job that the Total Plan Cleaning Services guys did for us! Happy to recommend :-)
Have seen the difference that has occurred at my local New World since this company has been cleaning it.
Very average with my housework, little attention to detail, I had to re-mop the kitchen floor, 0.5k/2.5 hrs ... yeah ? But they were very quick
Do not use this company. They were a day late. Didn't finish the job on time and finished it too extremely poor standards. They even left green wipe marks on our ceilings. Very disappointing.
We hired this company to clean after a staff Christmas party - we were sent via email comms a quote, along with the assurance that there would be a team of at least 4 members cleaning. On the day, only 2 cleaners showed up and took copious smokos and cleaned very very slowly. They were helped by 6 of our staff members to get the job done, and we were not impressed with their work. Then, to add insult to injury we were slapped with a bill nearly twice what was quoted. When we queried the bill and asked for an explanation and breakdown of costs, we were told by their team manager "It's a waste of my time talking to you". Communication over the phone was very rude, insulting and at times very hostile; there was no attempt at resolving the situation in a polite manner. To make things worse, this hostile line of communication continued via text despite multiple times requesting all further communication to take place via email - there seemed to be an intention to bully and intimidate to make us pay and go away, which is not the professional customer service that this company promises at all. The whole interaction was bewildering, and despite multiple attempts to have an explanation of the bill before we pay we just have been receiving statements with no responses to our emails. In short, we have paid the bill just to wash our hands of this, but we will not be hiring them again. It was a very sour end to what was meant to be a celebration of the end of our working year. We recommend going elsewhere.
The best people to call if you looking for quality and professional cleaning Service. Never had any troubles with them.. Punctual and delivers the best service in Auckland. Great service for reasonable price. Highly recommended!! Keep up the good work!
Deli
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