Auckland, New Zealand
138 Royal Road, Massey
N/A
+6498327602
I spent a measly 35 at these guys/gals store, and they went out of their way to help and explain to me how to fix my lock. Really impressed with their willingness and enthusiasm to help when there isn't much in it for them than a few dollars margin on some hardware. Goes to show that they care about what they do and it doesn't go unnoticed! Cheers
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Brilliant experience from the initial inquiry and booking with Sarah at the office through to a masterful execution with Matt performing the work at my home. The team were able to adapt and re-book me when I changed the date on them on the morning of the work which I very much appreciate. I had 5 security stays installed on all of the large windows in my house. Matt did a great job of getting all of the stays at a uniform height and he was able to accommodate my requirement for greater-than-standard window opening with the stays instead of telling me that it can't or shouldn't be done like I have had other providers claim. I found the cost to be reasonable and fair - well worth the quality of workmanship and ease of dealing with the team. I am most satisfied with my experience. Kapai team :) Clint
The lady who answered the phone was lovely! She gave me a great quote and was so friendly. Unfortunately you were too busy to book in this week, but I will definitely call again if I need locks changed in the future! :D
I discovered Western Lock Services after doing a Google search on locksmiths in the West Auckland area and reading all the positive Google reviews. I sent through a message about supplying keycards for my digital door lock and creating keys for the lock on my letterbox. Within the next working day, Kylie responded to my message as well as my subsequent questions without any hassles. Shortly after, she booked me in for an appointment. Matt was very friendly, professional, efficient and prompt - he took the time to explain and demonstrate each function of my digital door lock and programmed each keycard for me. He ended up replacing the lock on my letterbox and provided two brand new keys, which he completed in no time. The rate charged for this job alone was reasonable. The team at Western Lock Services were very helpful, well-organised and informative, and I won’t hesitate to reach out to them again. Thank you!
Highly recommend the team at Western Lock Services Royal Road. They quickly found a solution to a tricky lock issue with my vehicle, and for a very reasonable cost. Super-helpful front desk customer service too. Thanks guys!
My "go-to" locksmiths. A great bunch of people with excellent customer service. Very reliable and knowledgeable! Keep up the good work team!
Hi, we had a new digital door lock put in today by Matt from Western locks. My parents and sister have also used this company and highly recommended them. The service was fantastic and we are so happy with our new door and locking system. Western locks installed the new system so easily and provided simple explanations how to work it. Kylie also did a great job liaising with us to ensure we got the right lock to suit our needs. Highly recommended. Liz and Todd Hunter
Very happy with their service, would recommend. Friendly gr8 customer service.
Deli
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