Auckland, New Zealand
8 Putiki Road, Ostend
N/A
+64275775317
Woman on phone is not the most helpful. Called a week ago and was advised to call back due to the Easter rush. Called again and was told to refer to the email sent. There was no email. When the ‘sent’ email was forward, the email address was misspelt. Her unprofessional response included ‘haha’, ‘address YOU sent’ and ‘not me!’. It’s ironic because her response was full of spelling errors. It’s the simple things that matter in customer service. We have decided to go with another company at a higher cost. It’s not because of the trivial error. But because of how she responded to the trivial error. You can do better.
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Don’t book with them. Poor customer service. When I called the lady told that they don’t book for just one day. What the hell? Why can’t they book for one day when I need it for one day. They should start considering customer’s request. I called them 2 days in advance. Never gonna call them again. I booked online with Waiheke Rental Cars instead. That’s why I like online bookings. And guess what?? Waiheke on wheels don’t even have online booking option. It sucks.
Book with this business!! Exceptional service. Quick at responding, went above and beyond expectations meeting us at Ferry before official opening hours. Friendly and very helpful, even offering maps of the island to make our trip good. Car was great, super clean. Thanks so much for making our weekend flow seamlessly. 10 out of 10
After three phones calls and two emails because you cant book online I still have been unable to book a rental car. It states on their website a response in 15 minutes, this is the 3rd day I have tried to contact them. The receptionists excuuses to speak with me ranged from having dental work and in pain to being too busy. Dont waste your time with this company
Excellent service. Stayed on the Island back in September. They delivered the car to our accomodation for us and everything was easy as.
Melissa was great, offering top service at the busiest time of the year. Thanks so much for everything. Will definitely use these guys again.
Super simple and no hassle. Great rental company, will use again!
Best rental car company ever such amazing service such nice people would definitely would recommend.
Deli
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