Christchurch, New Zealand
260 Ferry Road, Waltham
N/A
+6433664364
We have hired twice from this company, once in Auckland and most recently in Christchurch. Both times we were given the best service by Richie, who went out of his way to help with any queries along our travels. The vans are top quality and we had the best fun travelling around the north and south islands. Thank you Richie. Highly recommended. We will definitely be going again for round 3.
like
Thus company couldn’t do enough for us. The 6 meter 2 person Sundance home was spotless and very comfortable for the two week period we used it for. The instruction on its use were clear and we had no problems with it at all. Never having done a holiday in a motor home before, this company make it an easy and enjoyable experience!
Amazing
What an incredible experience we had in New Zealand thanks to Iconic and their great Sundance camper. We were first time camper van users and a bit nervous about everything at first. But Iconic put all of our fears at rest. From the initial contact inquiring about a camper to finally dropping it off after a month of travelling, Iconic were impeccable in their customer service, their professionalism and friendliness. They answered all our boring questions with a smile! Upon picking up the camper in Christchurch, we felt very special - we were given very thorough instructions and no question was a stupid question. We were not rushed through the procedures but shown with real care and clarity. The camper itself was fantastic for us - super comfy and cosy, well insulated so could retain lots of heat in the winter and all the appliances were of good quality. It was also super stylish, not like those ghastly Jucy vans you see everywhere in NZ. Even when we had a few minor issues throughout our journey, Iconic were always happy to help and were very quick with their responses. Dropping off the camper in Auckland was also super easy. The whole process was straight forward and Iconic had provided clear instructions regarding giving the camper back. I would 100% recommend this company and would definitely use the for future trips to New Zealand.
My boyfriend and I had the most incredible experience in New Zealand and we would HIGHLY recommend Iconic Motorhomes. We spent 12 days in our Bolero, and it was our home on the road. My boyfriend did all the driving, and prior to this, he's never driven a big car, let alone a motorhome before, so we were nervous. However, all of that was put aside and the Bolero itself is very easy to drive and we didn't have any issues at all. The seats were comfortable and even in busier cities/town like Queenstown and Wanaka, we didn't have any problems with parking or anything like that. The team at Iconic really took care of us, from our first email enquiry to the induction on our first day. We asked a lot of questions and the team was patient with us. During our trip, we received warm check in emails and we felt SAFE and taken care of. The Bolero itself was super comfortable and it was tidy. The layout was practical and efficient, and the interior was modern. We felt very "home-y". I did a lot of research before deciding to go with Iconic Motorhomes, and I am very happy with my decision. I think the whole experience was just beyond our imagination, and we are already talking about getting the family to do a big road trip with Iconic. I cannot recommend Iconic Motorhomes enough and thank you so much to the team for everything. This trip wouldn't have been the same without you.
We had a great experience with Iconic Motorhomes before, during and after our one-month vacation in New Zealand. The staff was very welcoming and helped us with everything from giving an extensive list with suggestions for our route and were flexible with giving us more towels, leaving our empty suitcases at their premises, etc. The camper was clean, new and had everything we needed and more. Plenty stowage, really good heating, kitchen was well equipped and it was perfect for us with our two kids. The camper was more expensive than other rentals we looked at but this was definitely the best experience we had in comparison to other companies the other times we had camper vans in various countries.
We hired a motorhome from Iconic during our two week holiday in late May early June 2014. A quick summary - I would not deal with this company again. I expect a decent deposit required when booking but I definitely object to them drawing down 100% of the hire at least a month prior to our commencement date. The main thing though that upset me was the complete lack of business professionalism. Without going into drawn out details - the vehicle was equipped with the wrong vehicles electrical description that resulted in us wasting half a day to rectify blown fuses caused by an inverted blowing up. But the main thing was when we had completed our trip and returned the vehicle the management absolutely refused to inspect the condition of the vehicle so that both parties could sign off on the condition. They were holding a 5000 cash bond, not an insignificant amount, and fair and reasonable business procedure is for both parties to sign off together. We were not even able to sign off on the mileage as there are charges when certain allowances are exceeded. So, in other words, we had to leave knowing that we had no right of reply whatsoever if a claim was made on the bond as we would be back home on South Australia. Truly bad business procedure that left a bad taste in a costumers mouth.
Sheer Arrogance WOW! – It amazes me when a business treats prospective customers with blatant complacently, arrogance and rudeness – and expect to remain in business. I made an enquiry to rent a premium motorhome for March – only to get a rude, brush-off response advising that due to March being their peak season, the minimum rental period is 14 days (not mentioned anywhere on the website), then Julie Roudot with her supposed customer care skills signs off with, “I am unfortunately unable to quote for less” – translation: not interested in your business. Iconic Motorhomes demonstrate they are not the “incredibly professional” or the premium outfit they profess to be.
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