Dunedin, New Zealand
216 George Street, Dunedin Central
N/A
+6434771923
Brian, Janet, and the team at Daniel's have always been a pleasure to deal with. I normally don't tend to write reviews however in this case it is justified. I have been coming here over the last five years, and have always found the team to be very knowledgable regarding their products, and my experience with them has revealed that they demonstrate a high level of integrity when doing business. I have purchased several Seiko watches from them and have always been pleased with my purchase. I have also purchased jewellery as gifts for family members and they have always been high quality pieces. On one occasion, a watch of mine was found to be faulty, and this issue was rectified in a timely and professional manner. I have full confidence in purchasing from them and look forward to adding more Seiko watches to my collection! So thank you. Dom G
like
I went to replace the strap for my long lived G-Shock watch. I chose Daniels Gemtime as they were on Casios website. I went in on 30/06/2010 and was told that they would order the strap as didn't have the correct size in, provided my details and waited for the call. 3 weeks later I decided to see what was happening and was told that it had not been done yet as it had been sitting in the draw and that they would reorder the strap and ring me when it was completed. 3 weeks later I went in again and after a lot of searching it was found and had been completed, I paid for it and it cost me twice the amount it usually is, for a strap replacement that is done in 2 hours. I will not return here, with this quality of service.
Very dissapointed with Daniels And Brian Daniels owner operater. I took a sterling silver charm bracelet in to have the safety chain reattached as it had broken. Simple repair. They txt me to say it was ready. When I collected it the cost was 180....I was stunned! The receipt said only that they had repaired safety chain and amount owing was 180. I thought about it and went back the nxt day. I took my receipt and questioned Brian Daniels himself as to why it was so excessive. He looked at receipt and said I had other work done to which I replied no I didn't and receipt clearly shows what was done. He got on his computer and said I had 9 charms soldered on. I told him I did no such thing and braclett was only brought in to get safety chain fixed. He then stood there and lied to my face and said that someone had phoned me and spoke to me about it and I had agreed to have the work done which was a complete lie. I couldn't believe it!! He should of just said that's how much the repair cost instead of making some story up to justify it. I was stunned as I thought he would have been far more professional. ..Its not the money that bothered me most it was the fact that someone who portrays himself to be a reprable jeweller and dunedin business man would fabricate a complete story to cover either a mistake or a total rip off. His loss. .I would never go there and wouldn't recommend them to anyone.
Disappointed with the service recieved, had a watch serviced and repaired recently, we live out of town and requested it be couriered to us specifically by any courier other than Courier Post / NZ Post. We have had bad experiences in the past so try desparately to avoid this company for that reason. However our express wishes were ignored and guess who handled the delivery. Accordingly when delivery was attempted we were out and a card was left advising us to collect the parcel the next day from the local post shop, however it was still early in the day so we went to the post shop to collect our parcel only to be told they didnt have it. Alarm bells started ringing for me as i have been in this position before and it didnt end well for me, last time the parcel walked never to be found. I asked where exactly the parcel was and was told they didnt know but it would turn up tomorrow. My wife whom the parcel belonged to was very anxious that night and next day expecting another bad experience like in the past. we had the trouble of making another trip to the post shop to collect the parcel which was there this time but still no explanation where it spent the previous night. we are very disappointed to be put through the experience especially when we had made stipulations and paid for them. We requested the process to lay a complaint and were givern a 0800 number to call only to be requested to leave a message and someone will call back (yeah right still waiting) is there no accountability anymore can these companies just do what they like????
Best store in town :)
Deli
The best companies in the category 'Deli'