Pōkeno, New Zealand
9 Southbrae Lane
N/A
+64 92745972
My little girl's placed an order in Nov 2020 and never got delivered to our house, but the guy from Eye Solution sent a confirmation email says it's been delivered. Send an email, and tried so many calls but never got answered. Remember this is mid-January 2021 already. Good response. In your logic, once the parcel left your premises means trade is completed, even the courier company sent parcel to wrong address. My girl emailed you that she did not receive parcel even you told her that parcel was delivered before you received her email, then you should check with Fastway where they delivered the parcel, you should knew it already when delivery status says Authority to Leave means that's a business address, not residential address, while this parcel meant to go to a residential address, you should chase up with Fastway, it is not your customers' job, since you have a contract with Fastway, not them. Poor girl emailed you that she did not receive her parcel after your tracking shows parcel been delivered, and reminded you again the delivery address, hope you could carry on your customer service part, so disappointed that your guys just ignored her. BTW, come up with a solutions you may earn your reputation back, not pointing your fingers at customer.
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Eye Care Solutions is so well named. Product ordered one day and delivered the next. I was supplied with urgently needed product all through lockdown. Thanks so much!
Thank you to the team at eye care solutions , many eye conditions don't always make it the easiest to get supplies. Eye care solutions prompt replies and great service make it a breeze. There was a product that all of the pharmacies had run out of . I placed and order with eye care solutions, they managed to keep me going with a small amount personally delivered , can't ask for better than that.Great communication the rest was delivered within a few days. Highly recommended.
Bought from this site based on good reviews. Got sent a defective DMV plunger that doesn’t work. When I emailed them about this they said they cannot take returns if it was opened and offered me a 10% discount of a new purchase. How was I to know if it was defective?!! Totally unsatisfactory and should be reported. Even though it is a small item there are clearly no fair policies around returns. How is the consumer protected? My first purchase was even close to 200nzd! Update: Owner Eugene found out about this issue and immediately contacted me to apologise and sent me all alternatives without additional charge. Thank you I really appreciate the generous gesture.
Super fast service. Very good prices. Highly recommended.
Absolutely amazing service. I can always rely on my orders arriving on time. Good range of products too.
So happy to have found Eye care solutions. Thank you for the great service, it's so rare these days.
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