Hamilton, New Zealand
217 Ellis Street, Frankton
N/A
+64 78386632
Looked after a pup. Going back Monday for another looks him
like
Received terrible service. Dog control officer took my sons 4.5mth old puppy that was on a leash off his property at 10.15am on 26.10.20. His puppy was 1.5mths overdue to be registered hence why they were able to take her. Complaints were made about her barking, my sons been trying to teach her to get use to sleeping outside. 3 ppl were home and 2 were up and about (my son works night shift he was still in bed). Makes us wonder how much effort did the Dog Control Officer really make to knock on the door and get someone's attention. Had they have spoken to someone at the house they would have been informed that my son had booked an appointment with a vet to do all this and get her chipped at 5pm today. I spoke to Rachel to determine payment total 280. I explained to her that some ppl see animals as being part of their family. So to wake up and find your pet gone with only a note basically saying you have 7 days to pay this amount of money or your pet will be sold or DESTROYED can be quite traumatizing & upsetting for the owner. I asked her to plz give my son information about how to train his puppy to stop barking. He told me when he went in to pick up his dog Rachel was rude & blatantly ignored his questions. This place seems to care more about the money, otherwise they would have made more of an effort to speak with my son to educate him how to resolve the issues.
I was told if I take a photo of a dog in my yard the owner would be fined! 20 photos later and no fines. Then they offered me a dog trap but the staff can't tie the bait on correctly. Wasted 6months of my time. The dog tried to bite my friend and my partner is uncomfortable with noise outside at night. Pathetic.
Excellent service, polite staff. No wait. Very happy overall.
Great to deal with over the phone. Friendly and helpful.
Great service. Great staff
Fast and efficient service fresh food yummy food cooked well
Helpful
Deli
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