Hamilton, New Zealand
38 Northway Street, Te Rapa
N/A
+64 78504109
Mandi and the team at Greene Brothers have helped me with small jobs a number of times. I value their advice, expertise, and willingness to understand the problem and offer bespoke solutions / options.
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I took my Dremel 4200 down to Mitre 10 Mega in 15 POLAND ROAD Wairau Valley for repair on the 29/11/2017. The customer service confirmed the tool was working but just the Housing cap was Jammed so i wasn't able to change the head of the Dremel and they sent it off to your company since it was still under warranty also saying it should be done after 10-14 working days. I called into Mitre 10 Mega to see if my items done repairing, finding out that i had to call the service agents Greene Brothers. So I called in and asked the service agent then Found out that the repair would be expensive, because some dust or something got into the Dremel. So I cancelled the repair and wanted to get it back. Few days later I went to pick up my Dremel on the 22/12/2017 but I was shocked Seeing my Dremel in Parts that i cant even assemble because im no expert in these fields. I am Very unsatisfied with this level of Repair service. I sent in an item that is working and when i canceled my repair it came back in parts also charging me 40 for the Inspection Fee. This is the WORST repair service I have ever gotten in my life!!!! For example if you took a car for repair and found out that its too expensive and canceled the repair Service then you found out that your car came back in metal scraps instead of its original shape you have taken it in, ANYONE WOULD BE ANGRY!! I Sent Back for ASSEMBLING and have to wait for another 3-4 weeks since its christmas and new years. PS: WHY ON EARTH DO I HAVE TO PAY AN INSPECTION FEE WHEN MY ITEM IS STILL IN THE WARRANTY?!? 1 and a half months later after I sent the item in for the reassembling, they couldn't reassemble the Dremel 4200 at the end. I'm very disappointing in this service where i have to call up with mitre 10 to remind you that you couldn't fix the item. I DO NOT RECOMMEND THIS COMPANY... SLOW, UNRELIABLE AND EXPENSIVE!
Phoned and spoke with Mandy who quoted me 69 to replace power cord on my circular saw. Sounded a bit pricey when they can be bought for 17 from electronic store. After weeks of deliberating I decided to go ahead with it. When I arrived I spoke with another older lady who advised me there was a fee of 57.50 for service fee and that Mandy "would have explained that to you" - well no she didn't. I confirmed with the old lady that Mandy had quoted me 69 and asked if the fee was included in this. I was advised it was and so having already resolved to forking out the 69 I went ahead with it. One week later I receive a bill for 79.35. The bill states any disputes to be raised within 7 days. I raised it within an hour. Mandy emailed me back and stated "we always quote with GST, Im sorry you misheard". I again raised it in store when I went to collect and was told "Mandy always quotes with GST". This team are covering each others arses to the detriment of customers. Its only 10 but it's the principle. Its clear they just don't care. Yes Mandy always tells you its with GST (not) just like she always tell people they MUST have a service fee added even though not needed (again not).
Friendly service and they are quick and efficient.
Took well over 2 months to fix my drill. The After getting sick of waiting, I demanded they call whoever to find out why its taken so long only to be told that the parts haven't been dispatched. Why didn't they find that out the other 20 times I called???? No apology, didn't even get called as soon as it was fixed to try and minimise any more waiting. So so disappointed in the service I received.
Great repair company - highly recommended!
Extremely happy friendly staff on time and on budget P.S. not all parts are serviceable
Found the correct part and did the job quickly
Deli
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