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Oobe Hamilton - Apple Authorised Reseller & Apple Authorised Service Provider

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Hamilton, New Zealand

oobe.co.nz
Electronics store

Oobe Hamilton - Apple Authorised Reseller & Apple Authorised Service Provider Reviews | Rating 4.2 out of 5 stars (8 reviews)

Oobe Hamilton - Apple Authorised Reseller & Apple Authorised Service Provider is located in Hamilton, New Zealand on 43 Ward Street, Hamilton Central. Oobe Hamilton - Apple Authorised Reseller & Apple Authorised Service Provider is rated 4.2 out of 5 in the category electronics store in New Zealand.

Address

43 Ward Street, Hamilton Central

Phone

+64 78505231

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible entrance

Open hours

...
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K

Katy King

Customer service is terrible; what a shame these are the only Apple certified place in Hamilton. I raised an online request (through Oobe, not through Apple) to book a battery replacement for an expanded iPhone 6 battery. The reply advised they (Oobe) would contact me when they had an appointment available. After 3 weeks of no contact, I contacted them and was told that 'the part has arrived' and I could bring the phone in any time. I would have expected a call or email if they were ready to do the work, but I understand that sometimes these things get overlooked. I took the phone in the next day only to be told that they can't replace a swollen battery on site and it has to be sent away to Apple. My initial online service request specifically said it was an expanded battery so I would have expected some contact to let me know that, instead of waiting for me to follow up and then telling me 'the part has arrived'. When I handed the phone over I was told to expect a call or email from them in 6-8 working days when the phone would be back from Apple and ready to collect. After 2 weeks of hearing nothing I contacted the store for an update, only to be told that they can't give me any information because they don't have the phone. I asked them to contact Apple to get an update for me. To their credit, I did get a return phone call about an hour later to say that they had logged a service request with the Apple service centre, and will call me again when they have any more info on where the phone is, whether it's been repaired yet and when I can expect to get it back. I am still waiting for that call...

K

Kelly Huggard

Awesome!! excellent customer service, Super helpful people. Booked my Macbook for service got an email in 4 days to pick up! Covered under warranty,Fast & efficient. And Shabnam patiently sat with me and fix my apple id. Great work team! highly recommended for all your IT needs.

E

Eon Kerewaro

I was pleasantly surprised at the stellar service the team gave for my daughters iPad. Exceeded my expectations. Easy transaction

J

J M

Poor service. Obviously successful only due to their affiliation with Apple. Repair of device took a very long time considering the nature of the repair. Device was not couriered back despite including a return slip and address label. The device came back with an Admin account setup on it and was not reinstated to the OS version it went in with. You can do better. Maybe pay your staff a wage that incentivizes them to do their job.

A

Ahista Qureshi

Awesome repair and service!! Very skilled people highly recommend. Always super quick and great service, used them a number of times along with friends and family and we’ve never been disappointed. Would highly recommend! Thanks, guys!

4

4461patp

I was been helped by Triney with my iphone password set up who was very patient. Highly recommended.

H

Hiria Pakinga

Do recommend Triney from their team who helped me sort my Mac. Thanks a heaps.

W

Winston Joy

If Apple books you a service appointment, Oobe Hamilton will not acknowledge it and ask you to come the other day. Apple Support booked me in for 4.20pm and when I get there at 4.24 they have all their systems turned off and ask you to come another day as they are "temporarily closed". I am then told that you don't need an appointment and that you can come in at anytime! What's the whole point!?

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