Hamilton, New Zealand
77 King Street, Frankton
N/A
+64 78473041
My family literally grew up with Tisco over the years. Whenever there was a problem, our first call was to "the Tisco man! I'm happy to say after thirty plus years, you still receive the same care and customer service that was happening then. The person I spoke to on the phone arranged a call out and the technician was able to do an easy fix. Highly recommended and great to see a local business still going strong. Thank you for your help. :)
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Phoned for advise, spoke to lovely guy who was honest and talked about options. They know their stuff.
My nan took a tv in paid the fee to look at problem was told be called back in few days.2 weeks went by no contact so she rang and kept getting hung up on but heard chat in background.Anyway got through in end and told tv was no good for repair.Very slack my nan is elderly and could have been treated better.Yes you may be only place to get things fixed but you take full advantage of that and lack customer service for that reason and charge like a wounded bull.I got my nan another tv not that you lot would care
This place is an absolute effin joke. I was told I'll get answers within 3 days. It's now going on the 4th week. 4 weeks with no TV. I've tried calling them at least 5 times. Each time I waited for at least 10 minutes for someone to pick up. Each time I was told I'm next in line. 10 minutes later they transfer you to a voicemail. Which is an option that could've have been selected in the beginning If I didn't want or need to speak to an actual person. I've left 3 messages and have had no call backs. The place is a joke. Take your business elsewhere.
Took an amplifier in to be fixed and took a whole month to get back to me, unaware they were moving premises in the meantime, even went to pick up from old address not realising until i saw sign on the door saying so. Not best communication but i did get my amp back in good working order so happy about that at the end of the day :)
Amazing crew.easy to deal with. So stoked me tv fixed
Unfortunately not a great experience. Our TV needed to be fixed. Called them on a Monday and was told someone would be out to pick it up that day. Didn't hear from them at all. Had to follow up again twice and finally the owner picked the TV up on Wednesday, with no prior indication around when he would be at the house to pick it up. No obvious turn around times given when I asked how long a price estimate would take...let alone how long fixing the issue would take. The TV was with them a week and I still hadn't received a call with their estimate. Turns out they had emailed the quote (they said I would receive a call!) and had also emailed it to the wrong email address even though my husband had spelt his email address out letter for letter over the phone. Had to then follow up twice more to get the quote resent even though the person I spoke on the phone with had the estimate in front of them - he said the person who originally emailed the quote had to resend it to me?? It's like if I hadn't asked for the estimate cost over the phone he wouldn't have told me LOL. 900 to fix the tv. Of course I wasn't going to proceed with the work, will happily take my business elsewhere. Especially after I'd paid 137 just for them to take the tv away for the week. Please improve your comms with customers and how you manage your workflow so that realistic expectations can be set when a customer initially enquires with you. Had I known how long you were going to take just to give an estimate, I would have gone elsewhere.
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