Huapai, New Zealand
321 Main Road
N/A
+64 94129133
Toilets
Wheelchair-accessible entranceWheelchair-accessible toilet
Appalling customer services. Got a text message from the clinic saying the prescription is ready to be picked up from the reception. The website indicated they would open until 7pm, popped in after work around 5.05pm, the lady at the reception saying the doctors were gone, I said but you texted me to pick up this prescription and your website saying 7pm. She was not interested and kept saying 'I am just here to close the door.' Quite a passive aggressive attitude. Now I understand why this clinic has low overall review scores. Clearly customer services is not their focus particularly considering the fee they are charging.
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I went to Doctors Huapai, for the first time. Around 2 weeks ago! The staff were great and my new doctor is down to earth. I was paying 64.00 a time, plus travel, at my old doctors, now it's only 46.00. It's just around the corner, next to my chemist. It's wonderful.
I must say I am very surprised to see such a negative review about this practice. I am a patient there and I take my hat off to all the staff , from the receptionists to the nurses and finally the Doctors. They have to deal with sick, grumpy patients every day and they still manage to do that with a friendly smile that starts off when you arrive right through until you leave. I guess you cant please everybody. Keep up the excellent service!!!
Very unhappy with the service. Took a day off to get my daughter checked up for 6 weeks checkup. Was late by 10min and was told to come back following week.(Got held up because of the rain). All other hospitals allow 15mins but not sure why were we not seen.
Was great at the old place, now it seems they don't know what there doing. Last time I went I had to wait over an hour because they diddnt realise I was still waiting because the receptionists were to busy gossiping about other patients and this time they diddnt listen when I rang on Wednesday when I asked "can I please have a nurse appointment" and got booked with a Dr. Lucky I noticed on the reminder text. Edit - I did give them a 2 until now. They diddnt charge me the right amount and waited until I was already in whanuapai to ring and say I had to come back to pay more for what was free at the old place. Bloody fuming
Dr Amanda Porch, the other Drs, the nurses and even the receptionists are all so lovely, helpful and amazing (yes, thats right people medical receptionists can actually be all those things too ) I have never been instantly happy and comfortable about a new medical centre and their team until I moved to The Drs Huapai!! (Ive moved cities 5 times in my life) I am actually so satisfied with the services here I made my mother want to change her gp from the one shes been at for the last 33 years to here lol
Loved the new Dr. Such a relief that she is as nice and thorough as Angela Tovey.
Very expensive compared to other doctors. Used to 40 now paying 60. Time to change doctor.
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Wheelchair-accessible entranceWheelchair-accessible toilet