Katikati, New Zealand
4 Clive Road
N/A
+64 75490411
Toilets
Wheelchair-accessible toilet
My Parents lived in Katikati for a couple of years and have both unfortunately recently passed away. The medical centre staff are very genuine and caring. I have read some of the reviews on here and some people have obviously had some very challenging experiences. The centre actually gets very busy (I have seen days where its like Grand Central Station) and sometimes the reception staff will push back a little because they need to ensure order amongst the chaos. I found that once they got to know us (my brother and I were around a lot as Mum and Dad became more unwell) it was easier to interact and find our way. Katikati is growing at a rapid pace, this practice is a one stop shop and the only medical provider in town and with lots of part and full time Drs and nurses you cannot always get to see who you want. I think the key is to be patient and keep trying if things aren't working. Courtney and Suzanne and the Reception Team will look after you, Kelly, Heather, Kate and the wonderful team of nurses and Drs Andersen, Klopper, Jones, Boon and their team all work tirelessly to provide good care. I am so glad they were there for Mum and Dad. Thanks to all of them.
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Have been going here for over 4 years,wonderful nurses and receptionists,always polite and helpful,Dr Vicky Jones is a great doctor,always pays close attention to your requirements,and treats you with the utmost respect.Many thanks to this great team.
Came in with horrible food poisoning, left feeling 10 times better. Was treated amazingly by the nurse, Cushla, who you could tell was an extremely genuine person. The receptionist and the doctor were lovely and caring too.
**I wouldn’t recommend this medical centre to anybody, worst customer service at counter all the time, their receptionists needs to involve in some sort of training which will teach them how to talk to the patients, you dont have to RUDE all the time, lol you are working in a hospital not in a bar or restaurant where yu treat patients in such a arrogant way.!!! PS- I saw many reviews of people complaining about the receptionists behaviour is so rude and arrogant, so if the management is reading these reviews, do something please. No one wants to come to hospital for fun, a person only comes when they have any health issues and we dont want us to treated in a bad way. Thanks!
Five stars for Nurse Kate, I went into the MC yesterday and saw Kate. As a retiree Kate treated me with respect and kindness... It's a shame I can't say the same for the recptionist who was rude, arrogant and didnt' think I should be there to see a dr for my inhaler. She wanted to know if it was an emergency - well yes it was, I can't breathe without it!! People like this should not be working at a medical centre...a litlle bit of kindness would go a long way..no stars for her.
I had recently had surgery on my knee, so i was feeling quite horrible and not very nice. One of my wounds had been 'leaking' and none of the dressings i had were able to dry or stop the "drip". I went to the Pharmacy in the medical centre's building and was greeted by a pleasant person who recommend the pharmacist look at the wound. He offered me a chair, listened to what was wrong and went away, when he came back he cleaned my would, attached 'steri strips' to help close the would & covered it all with a dressing, while i was able to sit back and relax in one of his chairs. It was soo nice and kind of him to do all of that, and to top it all off he said it was free of charge! A advice and service!
Receptionist named Casey was rude, inattentive and very condescending when making an inquiry, she was chatting with someone when she answered the phone, immediately was arrogant & dismissive, then very forthcoming with dirty looks when I went in for an appt. I struggle to understand how people like this can keep a job.
Wouldn't give me an emergency inhaler told me to drive an hour away to the hospital
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