Kerikeri, New Zealand
6 Hobson Avenue
N/A
+64 800501501
Delivery
Wheelchair-accessible entrance
My package arrived to this NZ Post Kerikeri as it was supposed to. I went to pick it up the flowing morning only to learn it was sent away to return to sender. The woman at the counter claimed the package was not addressed properly (clearly is was if it made it to exactly where it was suppose to go). She was inconsiderate with zero interest in helping me understand how or why my package was sent away. I spent the rest of my day on the phone with NZ Post and DHL (the courier who delivered my package) to figure out why my package was sent away. Everything checked out as accurate. It came down to the Kerikeri Post. Now I will sit and wait 5 days to find out whether my package can be redirected to me. The package traveled flawlessly and quickly all the way to Kerikeri from California during Covid and the holidays, only to get messed up at this post shop. Consider other options before shipping to here, or be prepared for the struggle.
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Apparently paying extra for 'Overnight Delivery' means my parcel sits for 3 days at a processing center with no update so far. Courier drivers are also quite happy to forge my signature and leave very expensive equipment in a highly visible, uncovered location if no one is home. Worthless service. Reckless behavior.
i had a package that was supposed to arrive within 5 days and i payed a premium for this i still haven’t got it and it’s been 12 it sat in auckland for 8 of those days and when arrived to my house they didn’t leave a note or the package they left absolutely nothing but on the other hand i got my other package early but had to pick it up from the post office as they didn’t leave it at my front door
Went there today & stood at the counter and waited while 2 staff had a conversation, they saw us there and chose to ignore us. When we were finally served the lady with the foreign accent was pretty blunt & rude! A smile would of been nice.
Unhelpful, uninterested and discourteous staff.
No care, No responsibility, No accountability. The most shockingly un-Kiwi NZ Post Office that ever open their doors for trading.
Great staff. Good old local post shop.
You need to be skeptical of Google postings as they can be wildly out of date. This has not been a Take Note for at least 4 years. Just because Google puts something up, doesn't means it is either accurate or up to date. FYI the opening hours are 8.30 to 5 Mon to Fri and 9-1 Sat, closed every bank holiday.
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