Lower Hutt, New Zealand
4 Margaret Street, Hutt Central
N/A
+64508367473
Good shoes, good selection, good service! Dropped in for the first time this afternoon to grab some kicks and get out of my work boots ... was pleasantly surprised! Staff were friendly and accommodating but the biggest surprise were the prices .... exceptional value for money! Highly recommend ...!!!
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Matt pulled out all the stops to get me my online order the very next day, even after I placed order well after the cut off time of 2pm. Product was exactly as described, superbly packed and delivered to Napier in less than 24 hours. You can't ask for much more than that. I will be back for sure. Good work team!!!! A
Got my wife some Impala skates for Christmas and nailed it with the present but got the wrong colour and size. Really appreciated the quick easy process with the exchange and the free return slip. No dramas! Great service and will definitely be keeping Empire in mind in the future!
Great customer service and stock.
Fantastic range of products and a friendly, very accommodating team! Great people to deal with
Matt & his team are awesome!! Purchased an online order from them & although they forgot something, they were quick to take responsibility & send the missing item. Customer service (over the phone) was so exceptional that I didn't even mind waiting another 2-3days for my purchase to arrive lol! Good store, will definitely shop again
Made a purchase online only which was straight forward, I received a call from a few days later (which I missed) and no voicemail was left. I followed up via the miss call number only to find out the online orders team did not work that day - Resulting in my attempted calls to be cut off with any explanation (very frustrating). I called the store directly and they transferred me through to Matt the manager, he did not answer so I left him a message asking to call me back. I never received a call back. Finally I called back a few days later to be informed that my online order could not be filled as the items that were showing in stock were infact not stocked. Poor customer service and communication.
Deli
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