Mount Maunganui, New Zealand
15 Newton Street
N/A
+64 75747281
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Thank you Murray and your HomePlus team in Tauranga. After 30 years of living with an old balustrade you came up with some great ideas for my renovation and the finished project is amazing. Clearly not only is my new look great for the house, it is also great for resale. Your support and guidance from the whole team who turned up and installed when they said they would, is much appreciated.
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Muzz and Trena have done a couple of joba for us. One a fly screen which was great. The other was our pool fence. I got a couple of people around to quote. Muzz was outstanding in his knowledge and as important thinking about how it would all look. We had a few tricky bits that needed some creative thinking - a great solution was proposed. Nice work team!
Very poor service for the following reasons: 1. Booked the first inspection of the property for installation of railing and no one showed up until a week later due to the receptionist booking the wrong date. 2. After they had given me the quote I was told the job would be started in 4 weeks. 9 weeks later the job hadn’t started and then we went into lock down. Home plus tried to blame lockdown for their poor service and would not accept any responsibility 3. Started the job once we were in alert level 3, left the job unfinished for about a week. I called the receptionist and complained about all these things and poor communication. She interrupted me and was rude. 4. The job was only finished after I chased them up. No apology or discount offered for shoddy service. Very poor customer service and communication due which ruined this experience. The tradies who came over to do the job were fine and polite and the workmanship was good, but poor customer service
Great service from Murray helped us assess the details and come up with a great plan for our pool / deck fencing. The team fitted the glass fencing on time and professionally. Murray made sure the spec was correct and it looks great.
Untidy and messy finishing on mdf doors, which we have basically been told is not their problem. Initially quite polite and helpful but quite rude when quizzed on workmanship.
Had Fly Screens installed and not only do they look amazing but the staff were wonderful to deal with. Made the experience very easy and simple. Highly recommend HomePlus Tauranga
Am over the moon with my fly screens. The service from Home Plus was outstanding. Couldn’t recommend them enough. Thank you so much. Julie Crowley
I was incredibly disappointed with the service from Home plus Tauranga, Trena the office lady was incredibly rude despite having paid in full for the service 5 months ago. I found getting a hold of Homeplus on the phone increasingly difficult. There was issues with Home plus having organized a worker who wasn't educated in how to install a shower doam and then the one day I have available each week to get things done was off the table for a re-install. Poor service from Trena, more flexibility or letting potential customers know in advance if there is a day off the table for installation and downtime prior to installation needs to be established during the quote process. Special thanks to the blokes who completed our install and apologies to the one gentleman who’s appointment I missed due to Mum brain and a new job!
Deli
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