Napier, New Zealand
11a Thames Street, Pandora
N/A
+6468355410
Helpful people, well presented cars. Prices reasonable. All good.
like
It was a good vehicle.
I'm divided as to whether to give 5 or 1 stars. We had a problem with our hire car as we were approaching Napier (wiper blade flew off while in use), brought it into the Napier office where we were seen to immediately and the car was assessed straight away. As it couldn't be fixed immediately we were given a replacement (a newer model which was very nice) and were on the road again in no time. Everything was effortless, quick, with efficient friendly staff. Would have been definitely 5 stars, if that was my only interaction with this office. It does seem that service is very dependent on which staff member though, as I spoke with a very unpleasant man on the phone later. I called to enquire about a charge for refuelling - we'd been advised there wouldn't be a surcharge for refuelling because of the situation, just fuel costs, but based off the fuel we'd bought previously (and the prepaid fuel costs I asked about on hiring) it looked like we had been charged a surcharge. The man was argumentative and kept repeating at me "you have to pay for the fuel", "we told you you'd have to pay for your fuel", etc. without attempting an explanation. Eventually he appeared to lose his temper and practically shouted down the phone about all the things they'd done to help us and everything we'd done wrong, finishing with "and we refuelled it and didn't even charge a surcharge!" - finally giving me the answer I'd been seeking for the past 5 minutes. Unfortunately it seems that professionalism and good service is the exception not the norm with Apex, as we didn't have a good experience with their Christchurch office either.
Very happy with the service
Another excellent experience with Apex. Car was clean and in good condition. Jess was helpful and friendly
Good service from friendly staff. The car was in good condition and the price was very reasonable. Be aware of the office hours when you book or else you may not get the free shuttle to the airport.
What absolutely great service. Jess you are awesome . Thank you. Will definitely recommend you guys and use your services again. Many thanks once again!! Marama .
Quick enough though management needs to sort out porieties and staff focus on customers services. Also, didnt enjoy my courtesy drive back to airport due to incompetent male driver who needs to re-set his license!!
Deli
The best companies in the category 'Deli'