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Artedomus New Zealand

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Point Chevalier, Auckland, New Zealand

artedomus.co.nz
Tile store· Bathroom supply store· Flooring store· Kitchen supply store· Marble supplier· Outdoor furniture store· Stone supplier

Artedomus New Zealand Reviews | Rating 3.9 out of 5 stars (8 reviews)

Artedomus New Zealand is located in Point Chevalier, Auckland, New Zealand on Artedomus & b & o casa Showroom, 1118 Great North Road. Artedomus New Zealand is rated 3.9 out of 5 in the category tile store in New Zealand.

Address

Artedomus & b & o casa Showroom, 1118 Great North Road

Phone

+6493611567

Open hours

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K

Kim Rae

My husband and I came into the store on Saturday looking to source travertine pavers for around a pool. We took away a sample and confirmed availability/cost with the Ben who was helpful. The sample we selected was not thick enough for the job so I called on Monday morning and spoke with Mary who advised there were other/thicker options in stock and I should come back into the store. I traveled over from Waiheke and taxied to the store from the CBD where I was met by another gentleman who was beyond condescending and most unhelpful. The trip was a waste of time and the experience upsetting. I can understand and accept the store didn't have what I was looking for but I do not appreciate the unpleasant treatment and poor customer service on the second visit. Perhaps the gentleman was having a bad day... I will not go back to find out.

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Erik Lehman

Horrible customer service - Edit: Thanks for response - so you're aware: I came in store to choose the size and style of pots I needed. Once confirmed, I emailed Kate and ordered 7 pots and I arranged/paid for delivery. Upon delivery, I immediately noticed an obvious thickness/weight difference in three of the pots. I called Kate to explain the situation, she had the correct pots in store. I arranged for the incorrect pots to be dropped back off and the correct pots to be delivered again - however this mistake was not honoured and I was left with the costly delivery fee again. I fully understand that the pots are handmade and to expect slight variation - this was not the case. I explained this multiple times with pictures and measurements to plead my case. The correct pots all matched (albeit with slight variation), and the incorrect pots all matched (albeit with slight variation). I am quite particular, I'll give you that, but that's not the issue. The issue is a mistake was made on your end but you couldn't care less as the sale had already gone through. Honour your mistake or get it right the first time instead of disregarding customers as overly particular/meticulous. I typically don't write reviews but felt obliged to post this experience as it was, as previously mentioned, horrible. FYI - the finished product is beautiful. The pots, all matching with their slight variations, look great.

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Margo Atkinson

Great team ..news ideas in my next proyect

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Quinn Smith

Best tile showroom in Auckland. I will highly recommend. Thanks

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Anna Timu

Artedomus have so many amazing tiles and our bathroom/kitchen renovation was an absolute success. Best range in Auckland, a great and varied selection. The team were also very helpful and provided great technical advice with great in-store experience. Such a wonderful experience from beginning to end. Mary, Kate and Don were delightful to deal with and all 3 of them could help me at any moment when I rang to enquire about our renovation. All were on hand to make suggestions if required. Definitely recommend Artedomus if you want a great job done with great door to door delivery and experience!

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Solute Consulting Ltd

Best tile showroom in Auckland. As soon as I walked in I fell in love. The product options are endless and the staff were super helpful and had such a wonderful eye for detail. I highly recommended Artedomus for tiles, flooring and exquisite bathroom products.

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Madame Butterfly

Nice showroom and some pretty stuff. Those are the only good things about this place. However, they have extremely poor service. You're made to feel like the staff don't have any time for you and you're wasting their precious time. I have been waiting for a quote for 3 weeks now and have given up on it ever coming. So if you're only window shopping and want to get ideas, this place might work. However if you do want to actually buy stuff, stay far away. Luckily for Aucklanders, there are many other places who do want to sell you stuff and are willing to serve you properly and not make you feel like dirt. Never again. And I will be telling all my designer pals the same.

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Sarah Donohue

It’s always such a pleasure going to Artedomus! From their friendly staff, high quality products and gorgeous showroom to feed my design dreams, whenever I’m in Auckland it’s always one of my first stops! Fortunately their Instagram account keeps me up to date with all their latest products and design trends to fuel me until my next visit.

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