Pukekohe Hill, New Zealand
8 Massey Avenue, Pukekohe
N/A
+64 92393283
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Really good staff. Go for the dog wash. Products are expensive tho, cheaper online. But as I say great staff and knowledgeable.
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Very helpful and friendly staff both times I’ve been. Offering advice and tips on what to get and what not to get. Unfortunately Animates as a company is overpriced, but as a store, this place is great! My springer loves his toys from here!
Nice, (dog)friendly customer service. Love going there
Lovely staff and amazing service. Always put my stuff in the car for me being pregnant A
It has all the needs for my dogs,
Due to restrictions in place for COVID the shop lacked some products & ETA was unknown. Friendly, helpful staff. Shop presentation was clean & tidy!
Helpful staff. Good range of product
Extremely poor customer service when I went in yesterday to buy my regular dog food. When the server could not find any purchases under my phone number she then insisted that I had never bought dog food there before. I explained that I had been purchasing all my dog food there for the last 2 years or more but rather than ask if it could have been under another phone number she continued to argue with me that I HAD NEVER purchased food there before. Anyone with any idea of customer service would have thought to ask if perhaps it could have been under another phone number but not this girl. She went on to imply that I was being dishonest (for what reason I do not know) But she clearly thought she knew more about my purchasing patterns than me !!!! After finding the purchases all listed under my husbands phone number (sometimes he collects the food too !!) she then went on to argue that as I had not purchased any food WITHIN the last 60 days I did not qualify for the 15% discount (on a 179 bag of dog food). I asked her to check the date of my last purchase which was 25th Feb clearly WITHIN the last 60 days but yet she couldn't do maths either and then went on to argue with me that my purchase was OUTSIDE the 60 day period. Again she was adamant that she was right and continued to argue about the dates..... such a shame that this lovely store has such poor customer service and such argumentative staff. I will not be shopping there again.
Deli
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