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Thompson Marine Ltd

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Rotorua, New Zealand

seaboss.co.nz
Boat accessories supplier· Boat repair shop· Marine supply store· Boat cover supplier· Boat trailer dealer

Thompson Marine Ltd Reviews | Rating 4.4 out of 5 stars (8 reviews)

Thompson Marine Ltd is located in Rotorua, New Zealand on 31 Fairy Springs Road, Fairy Springs. Thompson Marine Ltd is rated 4.4 out of 5 in the category boat accessories supplier in New Zealand.

Address

31 Fairy Springs Road, Fairy Springs

Phone

+64 73484997

Service options

In-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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P

Paul Hopkins

I took my boat in for a service and expressed that I would like a good job done and if it costs more, then I am happy to pay. I even left it there for 2 - 3 weeks. When I picked the boat up, there was an oil stain on the brand new upholstery, but I decided to not say anything hoping that the motor would be good. Unfortunately, I did not use the boat for 8 weeks, lesson learnt by me! But when I did use it, it was worst than before I took it in. I did call them but as it was bank holiday weekend they were off. After further investigation I found a multitude of errors. Spark plug cap broken, oil fuel lines kinked, carbs dirty, broken gasket to name a few. I repaired the problem myself, basically did everything I had asked them to do. I took the boat out a day later and thankfully it was fine. I decided to complain as I was not happy that I spent over 500 but had to buy more parts and clean the carbs myself to fix the poor running problems. Well..... in their eyes they can do no wrong!! I was called into the office and the owner and lead mechanic questioned me, like I was on trial. The question posed to me was; what made me think that they were responsible. That the photos meant nothing. their words! I tipped, when I was accused of playing a game. However, to be honest and as they kept repeating themselves and contradicting there excuses, I knew that I was wasting my time. I would rather part with the 550 then ever deal with them again. So after consideration and taking into account how the issue has been dealt with (very poorly). I would advise extreme caution when using this shop. I know I will be warning many people. No customer service. Poor attitudes. Take the money and hope for the best is their approach. Even 1 star is to much!

M

Mac Stafford

Very helpful and pleasant experience

A

Andrew Thomson

Fantastic service. These guys helped me out at very short notice. Just fantastic. Tony is a credit to this company. Andre who answered my phone call and told me to come down. He had spoke to Tony and prepaired him.for my arrival. What was a hoilday spoiler was resolved in a short amount of time, so we were back on the water in no time. Thank you again, we will be back.

C

Chris Lester

Helpful and fair price

N

Neven Hill

Great team always deliver

B

Ben Taylor

Great place, everything you need in one spot

J

Jono Curtis

Awesome place to get your boat serviced and to get additional boating goods

R

Robin Parr

Great service

Top 10 companies in Boat accessories supplier category in New Zealand

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