Tauranga, New Zealand
2 Taurikura Drive, Tauriko
N/A
+6475439141
The disruption of travel plans due to the global pandemic has really brought out how professional the HOT team are. My travel agent has become like a close friend as we exchange regular emails attempting to re-book planned travel. The team are always friendly and helpful with huge experience and knowledge to draw from. They remain this way even in the face of unprecedented times for them and their industry.
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Hayley and the team were great. There when we needed them on the trip and when things didn't work out due to weather conditions the team were there to help us navigate other options. Would happily use them again for our travel plans. Honest, friendly and reliable
Booked a package deal through HOT we had an excellent service from Anna, who always answered our emails and questions very promptly. The package deal including train, hirecar and hotels was fantastic value for money and all went without a hitch. Thank you we cant wait for another getaway.
Wendy Harrison has been amazing, firstly with the planning of our trip of a lifetime, which was supposed to have taken place last May/June (2 years in the planning!) and then when everything turned to custard (Covid) Wendy spent a lot of time applying for refunds of flights, accommodation, etc, etc for us. We will be forever grateful to Wendy for all her efforts, and we really hope that in the next few years, we do get to finally have our dream trip to Europe. If so, Wendy will be our agent of choice to plan/book it all of course!
How lucky are we to have such a dedicated professional Travel Company to take care of us with our travel needs. With the disruptions as they are with COVID the team went the extra distance to help us . They deserve all of the success which comes with hard work and we have no hesitation in recommending them. We look forward to using their services again in the future.
Great service, booked us a wonderful NZ holiday and so very prompt. Highly recommend. :)
The team at HOT The Crossing have been our 'go to' ladies for our recent travel bookings. Our dealings have been with Hayley & Wendy who are always super friendly and very helpful. Interactions with other team members have also been positive experiences. On a recent holiday booked through HOT we had a few issues with the service provider where we were travelling, and the HOT The Crossing team (as well as Tanya, the franchise owner) really went the extra mile to resolve the problems. The recourse we had through our travel agents proved to me the value of using a good agent and not just booking online, as those who were in the same tour group as us who had not used an agent had a real battle on their hands to sort out their issues. We have already booked our next holiday through HOT The Crossing and I am very happy to unreservedly recommend them to other travellers.
Very efficient. ..nice people
Deli
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