Upper Hutt, New Zealand
Mangaroa Valley Road, Mangaroa
N/A
+64 45262001
Gr8 service Very happy with the end result
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When you've made an appointment to have your wood burner fixed, the whole flue and bricks so your family can be warm, including your pregnant daughter due to have a baby baby, and you don't show up and not even a courtesy call to say its not happening and you don't answer your phone and the customer has to do all the following up! There has to be something wrong! Unsatisfied customer right here!
Had a fireplace installed by Fireworx in 2017. The install job of the fireplace itself was fine (or seems to be). However, they did a bad job installing the hearth, and it needs correcting. The board installed underneath is not flush with the hearth, which looks terrible. I have called and emailed multiple times over the last year. Rochelle (the office lady) is all talk - keeps promising that they will fix up the problem and Andrew will call me, but nothing ever happens. I wholeheartedly would not recommend this company - unless you enjoy being lied to. Unsure how a company with such terrible customer service manages to remain in business.
Last week my husband arranged times for our chimney to be swept and that of our tenants. After changing the time of one of them I asked if she would email through these dates as I couldn’t write them down at the time. This didn’t happen. I’ve just rung them again and the sanctimonious attitude of the woman on the other end was one of disbelief. When I explained to her why I needed this she thanked me for dressing her down, of which I never mentioned her and she hung up. I’m incredulous and if this is how you run a business........!!!
Horrible experience, after having to call Fireworx multiple times to get a quote, nearly 4 weeks after, there's still nothing. They didn't do what they said they would (call back, get someone to check the quote, email the quote). This kind of business shouldn't exist as it's totally unreliable. I finally found another company that offers way better service.
No reply to emails or phone calls when making enquiries for products.
Horrible company and horrible people. Unhelpful and make you feel like a nuisance.
Fantastic service. Highly recommended. Thanks for your help.
Deli
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