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BNZ Willis Street

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Wellington, New Zealand

bnz.co.nz
Bank· Insurance company· Life insurance agency· Private sector bank· Home insurance agency· Investment bank· Loan agency

BNZ Willis Street Reviews | Rating 3.2 out of 5 stars (8 reviews)

BNZ Willis Street is located in Wellington, New Zealand on 38 Willis Street, Wellington Central. BNZ Willis Street is rated 3.2 out of 5 in the category bank in New Zealand.

Address

38 Willis Street, Wellington Central

Phone

+64 800275269

Accessibility

No wheelchair-accessible car park

Open hours

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Brad Patterson

Friendly staff, who want to help! But BNZ has taken away any ability to efficiently handle customer flow. One man at the tellers serving all enquiries from loans, to app help, to change orders. While another staff member is in the middle of the store telling people it won't be long. I waited 25 minutes for a 2 minute change over of cash to coin. Terrible! No reflection on the staff.. but another computer on the tellers desk would have made a world of difference.

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Katrina Mercado

The other reviews were right after all. Really bad customer service here. Teller was incredibly rude and wasn’t even hiding it.

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Richard Benefield

I had a simple enquiry about opening a new account and requesting contact with a staff member at this branch and was directed to the 0800 number and when I rang was told the waiting time is up to 63 minutes... Clearly service at BNZ is worse than at my existing bank so why should I bother?

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David Louw

I went into the branch. Almost immediately I was assisted and the service was amazing. I was told things that I did not know and was helped through every step. Thank you so much for the service received

M

Meili-PP Hua

Chinese New Year may not be as heralded here as in other countries where there are large "China Towns" so it's pleasing to see that BNZ makes this effort for the lunar Year of the Rat, in 2020. BNZ has displayed a beautiful CNY design around their ATM, which will be appreciated by the Wellington community. Bnz is conveniently and centrally located in the CBD in Willis St, opposite Gorman's fashion boutique and offers competitive rates for their various financial products.

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A Y

You go in for a simple cash deposit and they end up asking you your whole life story. Pretty much they want to know if they can sell you more services. It gets annoying after some time.

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Max Will

Indeed worst customer service in this branch. There's another one just a few blocks aways where staff is great. This branch seems to have something against foreigners. I didn't feel welcome there and wouldn't recommend for anyone. Terrible staff attitude towards customers.

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Kate D

Really impressed with the service I get at BNZ Willis street. They have made my banking easy

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