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Sustainability Trust

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Wellington, New Zealand

sustaintrust.org.nz
Non-profit organization· Air conditioning system supplier· Insulation contractor· Environmental organization· Education center· Heating contractor· Store

Sustainability Trust Reviews | Rating 4.5 out of 5 stars (8 reviews)

Sustainability Trust is located in Wellington, New Zealand on 2 Forresters Lane, Te Aro. Sustainability Trust is rated 4.5 out of 5 in the category non-profit organization in New Zealand.

Address

2 Forresters Lane, Te Aro

Phone

+64 508787824

Amenities

Gender-neutral toilets

Accessibility

Wheelchair-accessible entrance

Open hours

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M

Milly Brent

I want to love this place as the work they do is so important, but they really stuffed it up in our case. Out landlord booked the healthy homes assessment with sustainability trust then booked in insulation upgrade and plastic humidity shield with them on their advice. I was told I didn't need to be home and that it would take only 1 day so organised access and went to work... then got home from work to discover the old polystyrene insulation had been parially crushed and left littered through the basement and garden, I couldn't even open the basement door and the new insulation and ground sheet both have holes in them already on day 1. We can't use out basement storage and inconvenience and problematic work aside, after hours cleaning up the garden I am horrified by the amount of polystyrene in there caused by this work recomended and organised by sustainability trust. This is so unacceptable for an organisation that spuiks sustainability, very dissapointing.

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Seth Donlon

A wonderful organization doing important work. They have a range of useful and interesting things in their eco-shop as well. If you are interested in living sustainably in Wellington, I recommend you check it out.

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EcoFarmstayNZ BnB

A great idea, and I've tried to support them, BUT... April 2020 we contacted them for a heat pump install. The assessor came in May, then failed to send us the quote, got the information wrong, and upon much following up by us and moving up the chain, finally we received an invoice for the deposit. We paid it right away (October 2020) and were told it would be 6 weeks because of Covid. Now, end of January 2021, again after complaints that nothing was happening, we are told it has been ordered, and it will likely be installed in late April, maybe May 2021. That's a full year after we started what seemed like a simple process because of endless delays on their part. Whatever happened between them receiving our money in October last year and January?? Clearly not ordering the unit. Unbelievable. So disorganised and unprofessional assessor. Greg his manager has good customer service skills, but certainly hasn't really effected any change since we got him involved (or if he has, I dread to think how long we'd be waiting otherwise). A not-for-profit organisation, and I suspect with 'service' like this, it would have no hope of making it in a 'for-profit' world. They need your support to survive!

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Louise Yau

Great charity/initiative but so disorganised couldn't get insulation, down-lights etc Booked a healthy home assessment last year just before covid, assessment was delayed until end of lockdown which is fine but the assessor was meant to quote for the downlights as well as insulation but needed to get someone else in, they also said they'd nee to get someone else in to quote for a heatpump. Got a quote for the insulation weeks later and heard nothing about the downlights, followed up weekly for months and was never able to get the downlight assessment. I also couldn't go ahead with the insulation install because they advised not to do that without the led downlight upgrade as they can't do the downlights after the insulation! So in the end i gave up and stopped following about the downlights. The idea of a one stop healthy home shop sounds great, get your insulation, heatpump, lights etc done all in one go but in reality they're so disorganised (seems the case from other reviews too) they end up loosing keen customers.

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Haileigh Patterson

Such cool products

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Jonno Clarges

Fully support initiatives that move towards a circular economy however, customer service and the cost of recycling laptops is overpriced.

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Steve Cosgrove

Great range of sustainable goods, mixed with advice on how to live a sustainable life

T

Tehtoom

Very good place 10/10

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