Napier, New Zealand
132 Tennyson Street, Napier South
N/A
+6468357304
A big thank you for the fast response via email, the accurate advice to my issue, the prompt service when I arrived at your business and the good outcome as result - highly recommended
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I have had to use this business several times to fix phones for family and business. What I like most about the service from this store is that it is efficient and fast. They use common sense, they know what they are talking about and what can be repaired and they know when it’s just not worth it anymore! What’s more I trust the advice they give. I walk past their store everyday and Judging by the number of people I see entering their shop a lot of other people find them good too.
Didn't end up getting my screen fixed but Tim was very helpful and replied to my emails within an hour. Great customer service!
I've had a few great experiences, you will find them extremely helpful. Most of all you will find that Tim is so kind and patient at explaining how to get the best use out of your device. The quality of the workmanship is second to none, and they are always more than happy to follow-up if necessary until the problem is fixed. There may be other places that will do a cheaper repairs, but this is the best quality and I have found out the hard way becomes cheaper in the long-term.
Took my husband's phone in this morning with a cracked screen for replacement. Was very helpful explaining what options were available and all fixed within 2 hours - excellent service - very happy!!
I bought an IPad in for a simple home button change, I was told that it would be ready in four days. 4 weeks later (after multiple calls) I get a message saying "fixed" but home button not working. ? Yes makes no sense, I picked it up in pieces. This guy really needs to learn about how to treat customers, very poor service and I would not recommend. A simple phone call to say it will take longer would have sufficed. Took it down the road and they fixed it on the same day, so his response that the "logic board is shorted and the home button can not be fixed" is simply untrue. He was trying to charge an additional 249 to fix the logic board a when I payed 50 down the road... Please be careful here and shop around first. Plenty of honest part fixers around. This ain't one. I would recommend that he learns how to treat customers before dealing with them. I guess you can't teach an old dog new tricks..
Great service and always asks me a sheet load of questions regarding real estate. Top bloke.
Tim has worked on 2 phones for us now and I recommend him highly. Genuinely helpful, efficient and careful.
Deli
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