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2degrees Westfield Albany

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Auckland, New Zealand

2degrees.nz
Telecommunications service provider

2degrees Westfield Albany Reviews | Rating 3.6 out of 5 stars (8 reviews)

2degrees Westfield Albany is located in Auckland, New Zealand on 219 Don McKinnon Drive, Albany. 2degrees Westfield Albany is rated 3.6 out of 5 in the category telecommunications service provider in New Zealand.

Address

219 Don McKinnon Drive, Albany

Phone

+64 99270002

Open hours

Mon
9AM–6PM
Tue
9AM–6PM
Wed
9AM–6PM
Thu
9AM–9PM
Fri
9AM–9PM
Sat
9AM–6PM
Sun
10AM–5:30PM

...
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Z

zach cogan-beck

Came here to upgrade my phone since I've been with 2degrees for years and had payed off my old phone called ahead to make sure they had the phone went to go sign the paperwork only to come and find out that the employee had sold me a phone that 2degrees doesn't offer anymore not only wasted 2 hours driving to find this out was told to wait so the credit team could fix it, after 2 hours waiting nothing and the original employee hasn't even apologized so after 3 days and a total of 6 hours driving wasted with my new born child at home ill be paying off my partners phone today and canceling my contracts and heading over to Vodafone who sorted out my new phone in 20 minutes and my partners as well as our broadband at home this could have been handled better but from what I've seen review wise this store doesn't care about customer service

K

Kerry Kingi

Friendly, helpful and professional, they even went the extra mile to help transfer all our apps and info to our next phone. Highly recommend

E

Elizabeth Browne

They are excellent never had a problem with them. So helpful

B

Brighton Photos

worst customer service ever, I ran out of data on my 2 degrees account, could not log in into my account online as I can't bloody remember my password, can't call 2 degrees customer support as I don't have enough credit on y phone- what a joke. Asked my mate to come and pay my bill so I can use my phone(I physically can't make it during their opening hours), he was told that only an account holder is allowed to pay for the bill.I have not been able to use my phone for over a week now, can 2 degrees raze their game, just call me-take the fkn money so I can use my data. come on guys we live in a 21st century.

T

TheNZgaming bros

Been dealing with them for years now, great team, friendly, knowledgable and helpful

H

Han KH

Not even worth 1star... I had the worst customer experience ever. I visited store to downgrade my contract because call centre service was terrible and not supportive at all. However I realized that the customer service in store was way more terrible. The lady (who was chatting with two other staffs leaning on the counter) came to me and told me that I cannot downgrade my contract due to the manager is absence.. But the way she was talking was quite rude and did not want to help my issue at all but wanted to back to chatting with other staffs. Not even supportive at all. I strongly believe that she needs to get the customer service training. By the way I went to vodafone right after to change my contract from 2degree to vodafone. I had not enogh time to open new account but and they were very supportive and reliable.

M

Myrna Veldhuizen

Today Nov. 29, 2020 I went to buy a apple I phone 12 pro max in 2degrees but I was told that need to wait for 4 to 6 weeks for the phone to come. I want to JB Hi-Fi same place Westfield Albany and was I was able to get one. Went back to 2 degrees after 4:00 pm just to ask a young Chinese man if he can help me how to back up my phone. He was kind of rude , not friendly and told me that he doesn’t want to help , to do it by myself and go home. My husband was a witness of what he said to me I went to ask Samsung customer service, very nice gesture and he said I have to go back to 2 degrees So I went back and ask a young Kiwi trainee just to help me to understand how to back up my phone and he was very helpful and step by step showed me how to do it. Hope that this just young china man be train on good customer service and the Kiwi trainee can show him the proper way. I have been a 2 degrees member for more than 3 years.

I

Inge-Lize Heta

Fantastic service, always my go to for advice or purchases. Big thumbs up!

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