Auckland, New Zealand
1 Des Swann Drive, Takapuna
N/A
+64 800800286
Called twice yet no reply or response to message or text. Best don't yourself
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Was waiting for a quote nearly 2 weeks. Then received a call from local operator Paul Milton in East Auckland for general tidy up of our garden. He has visited site and called me back with a quote. We discussed and approved. However, the job wasn't completed as quoted. He sprayed weeds two hours prior heavy rain. He left waist high weeds in some areas and old foliage has not been removed. Very low quality job. He spent about around 4 -4.5 hours and charged 500. I emailed him photos a week after his service showing indicating the weeds still there and asked him come back to complete the job. No response. Very expensive, never again will use Crewcut and recommend .
Called them 3 times spoke to an actual person who got all my details so the actual grass cutter (possibly) could call me back. Never happened, despite calling them 3 times and telling them that I’ve not had a call back. Absolutely unresponsive, unprofessional, and utterly waste of my time. Would give them zero stars but sadly that wasn’t an option
John Neil is our great crew cut contractor. Always on time, leaves everything neat and tidy. Lets us know is weather so bad he cant come but gives us another time. Best in the West
Asked for a quote with details on what I want to be done, then got a text saying he'll come in and do the job. Edited: Operator name "Yugan" Facepalm, I believe the normal processes is to know how much (i.e. quote) first before proceeding. Then got a quote for 150 dollars. No thank you. Rejected the offer on the call and receive a text next day saying if I'm still interested? Wow, I've already said no the day before? The communication and information retention is terrible. In summary, horrendous customer service process, communication and value for service provided. Would not recommend at all. How on earth did these guys get a rating above 4?
Honestly I want to rate zero star but google doesn't allow me. Story in short, your stuff quote me 100 dollars which is much more than the average (because, quote from what he said to me, he doesn't want to do it as I have a slope in my lawn). This guy who quote my lawn is called "David", a Taiwan guy who I think is super unprofessional and doesn't respect what he is doing. You can manage your stuff better, Crewcut.
Our lawnmower man John Neal is awesome. He has been mowing our lawns for awhile now and always does a great job. He leaves our property with a well groomed lawn and always happy to have a chat if I am at home and come out to say hello to him. He always contacts me when he is unable to come and mow our lawns due to weather, illness or on leave.
We have been enjoying the wonderful job ,for a couple of years now, that Cohen from Crewcut does with our lawns...under the trees, the edges...always immaculate when they have been done...Cohen and his wife Flora are very courteous and helpful so much so that we like to give them a small token gift of biscuits or chocolates at Christmas. Peter and Mary P.
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