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CurtainStudio Botany

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Auckland, New Zealand

curtainstudio.co.nz
Curtain supplier and maker· Blinds shop

CurtainStudio Botany Reviews | Rating 3.1 out of 5 stars (8 reviews)

CurtainStudio Botany is located in Auckland, New Zealand on The Hub 451 Ti Rakau Drive, Huntington Park. CurtainStudio Botany is rated 3.1 out of 5 in the category curtain supplier and maker in New Zealand.

Address

The Hub 451 Ti Rakau Drive, Huntington Park

Phone

+64 92733800

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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F

Faye Wulf

The worse curtain installation service ever. Had inquired about some custom sized curtains and blinds in end of November 2020. Someone finally contacted me in December to say that they are swamp but will be in my area in 2-3 weeks. I understand that people can be busy especially around Xmas but at least leave me a message.The worse thing is that they never came after the wait and didn't even tell me they aren't coming/it was cancelled. That phone call in early Dec was the only contact that I ever got from this company. I emailed 2 more times, called a few times and now it's almost at the end of the year. Very fortunately, my neighbours were also getting blinds and curtains installed by another company and the man saw I had nothing and inquired. All completed in a few days.

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Hannah Mar

Very disappointed. Ordered a whole house worth of blinds and curtains. Curtain Studio flaunt a 12 day custom order guarantee yet been advised our order won't be ready until approx 18 working days. Half expecting another update 18 working days in saying its still not ready. Really not impressed with this service at all.

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Fiona Kenworthy

We had our installation booked and cancelled on us 3x. Then the curtains/blinds were installed (and yes - they do smell of chemicals). They hadn't been measured correctly so one of the blinds was taken away again. It's been over a month, with several more cancellations yet again & poor communication around it. We were expecting them again today so working from home - And they just cancelled yet again. Not worth the hassle. Also bought the wrong curtain hooks and when we asked to swap them were refused as it was outside the 7-day period. After spending thousands with them it seemed a bit unfair. Our consultant Anna was lovely, organised, gave great advice & stayed in touch - Only redeeming factor. Update: Blind was installed yesterday, so job's now complete

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Debbie Carroll

Very helpful staff!

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Nicole *

The ready made curtains have a realy bad chemical smell to it. Most of the sales ladies were very happy to exchange it as it was a smelly batch... had the same with another pair of drops and unfortunately we experienced bad service from a sales lady as she tried to convince that a chemical smell that burns your eyes is normal! We were told that the sun activates the smell, and we should never keep our curtains closed during the day. Common sense! Sometimes curtains are ment to block out the interesting.

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AC C

Spent an hour in the store to look at tracks and curtains and identify whatever we need for a quote. The lady we spoke to was very helpful - said she would email the quote through at the end of the day. One week later, we are still waiting on a quote. We ended up just going to Harvey Furnishings who got the quote sorted on the same day so we ended up just purchasing from them.

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Victoria H

The worst customer service experience I’ve ever had. Had to get a blind replaced twice and I had zero communication from them and I had to chase and chase to get any action. Will never use them again!

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M S

Worst service, definitely would not recommend or use again. They state 12 working days for custom orders, we have now been waiting 39 working days and I am chasing up, there has been little to no communication from their end. Even with a Christmas shut down my order should have been ready. The miscommunication has been ridiculous, we were told they were going to install them last week (which we didn't ask for, and I told them that) but then last minute they didn't show up and it turns out no, they are not installing (as I thought, but two people assured me otherwise) but for some reason my order still isn't ready to collect from the store. Moral of the story - GO ELSEWHERE IF YOU WANT YOUR PRODUCT ANYTIME SOON

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