Auckland, New Zealand
63 Montgomerie Road, Māngere
N/A
+64 800969969
Delivery
Wheelchair-accessible car park
I've never left a bad review for any company but Fotofinish have forced me to make an exception. This company has to be the very worst I have ever dealt with regarding communication. They do not answer ANY phone calls - it doesn't matter if you ring 5 or 10 times in one day - it doesn't matter if you ring seconds after they 'open for business' I am convinced they do not have any customer service representatives and in fact they have bots that respond to emails with incredibly generic responses that completely ignore your messages. I placed an order online - that was fine, went well. Their email stated that their standard prints are ready same day if ordered before 2pm. Great! I needed them before 3pm so that wasn't a problem. Around 1pm I go to the Warehouse Stationary in town and am promptly told that their photo printer is broken and there is no way they can have my order ready that day. I explained that it was urgent hence why I needed them same day. I understand there was nothing they could do so I asked if I could cancel the order. They said that should be fine, the order hadn't been printed yet so there was no issue but I would have to do it through Fotofinish as I had paid online not in store. I thought that sounded easy enough. Little did I know that Fotofinish have so little respect for their customers that they reply to your emails ignoring your message and just reply with a generic response and shift responsibility to the store. They have a phone number - great! I ring them several times but they don't answer. I leave multiple voicemails - they don't reply. This company is terrible. They disrespect their customers, make no attempt to rectify situations and have no systems in place to inform you if they are unable to deliver the service they state they will in the time that they state it will be delivered. If I could give a negative number of stars then I would. Terrible company. I simply cannot stress that enough.
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I wish I would have checked their ratings before using them... Avoid avoid avoid.... Just like other comments, no customer service what so ever. I didn't get my order and after months still waiting for a refund. I never have given one star for anyone, I wish I could do negative ratings. Warehouse Stationary should avoid doing business with them..... Stay away! That's all I can advise. You can't call them, noone replies for your emails. It's a desaster.
Do not use! The quality of photos I got from here was terrible. There were lines across the middle which made the faces in the pics look striped. The colours were weird and over exposed. When I contacted them about it I was told to sort it out myself with the shop that did the printing even though I bought and paid online. Terrible photos, and even worse customer ''service''. Will never use again.
Great value for money, decked out our whole house with their quality prints. NB. You need to print your images at over 240dpi otherwise they will look blurry.
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