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Giltrap Newmarket - Holden Certified Service

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Auckland, New Zealand

schofields.co.nz
Motor vehicle dealer· Chauffeur service

Giltrap Newmarket - Holden Certified Service Reviews | Rating 4.3 out of 5 stars (8 reviews)

Giltrap Newmarket - Holden Certified Service is located in Auckland, New Zealand on 15 Mauranui Avenue, Newmarket. Giltrap Newmarket - Holden Certified Service is rated 4.3 out of 5 in the category motor vehicle dealer in New Zealand.

Address

15 Mauranui Avenue, Newmarket

Phone

+64 95206369

Service options

DeliverySame-day delivery

Accessibility

Wheelchair-accessible car park

Open hours

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M

Matt G

Great place. Very helpful staff. Just don't let them valet your black car. It will come back scratched. More training required I'd say

R

Ray C

My 83 year old mother had an experience with Schofield's Newmarket which I thought was worth commenting about. She needed a new car and I had a look online and found a couple small cars with low mileage at Schofield's Newmarket. Mum bused in and bought a Toyota Vitz with 1,700km on the odometer for 16,600. Perfect near new small car for an independent elderly person. Unfortunately here's where the customer service or lack-there-of became an issue. We noticed that the car had a small hole in the front bumper where an aerial had been broken. I thought this would be a simple and quick issue to resolve considering mum had bought the car two days ago and it wasn't obvious in the online advertising that there was this problem. I spoke to the manager Andrew and he said that as the aerial was an after market part they couldn't do anything about it. He asked me what resolution I wanted, I said for it to be fixed, he said he couldn't do this. Mum drove in to see them, again they said they couldn't help. I think we both just wanted Schofield's Newmarket to show some goodwill to a new customer and offer to take the car and resolve the problem. As I explained to the manager Andrew this didn't make me feel like mum's custom of their business was valued, nor would I tell other people that we've had a good experience dealing with Schofield's Newmarket. If you're buying a second hand car from them make sure you have a really good look at it as they might not stand behind any issues which you find after you've paid for it! I emailed General Manager Blaine Barrat about below concerns. He said he'd talk to sales Manager Andrew and get back to me ... never heard back. Great car, just disappointing after sales service.

D

David Darch

Always a pleasure dealing with the service department here. Today i was met at the door with a warm welcome like an old friend would do. Car is always returned clean and tidy. Highly recommend the service department.

A

Ashley Hobbs

Great people, very friendly and know there stuff. Highly recommended

V

Vindya Naidu

Great service from The guys here . My serving and repairs were completed and car was cleaned and washed too. The guys were very helpful and communications were great when the car was ready for pick up.

E

Eroni Ciriki

Dropped ute off for service, someone was waiting, took notes of information that they need to know and any other repairs needed. Handed me another replacement ute until mine is serviced(pre-booked). Friendly, easy as customer service.

M

Megan Cooksley

Thank you Matt for your brilliant service today. You made everything easy and it is greatly appreciated. You are a definite credit to the company. Thanks again!

L

Liam Salisbury

Always a pleasure to deal with as usual. Super friendly and professional. Highly recommended mike and the rest of the Schofield service team

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