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Happy Campers Auckland

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Auckland, New Zealand

happycampers.co.nz
Recreational vehicle rental agency· Car leasing service· Car rental agency· Van rental agency

Happy Campers Auckland Reviews | Rating 2.8 out of 5 stars (7 reviews)

Happy Campers Auckland is located in Auckland, New Zealand on 8/197 Montgomerie Road, Airport Oaks. Happy Campers Auckland is rated 2.8 out of 5 in the category recreational vehicle rental agency in New Zealand.

Address

8/197 Montgomerie Road, Airport Oaks

Phone

+64800569385

Open hours

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Out of Bounds NZ

Terrible company. Took full payment for a week long rental 3 months out, one month out, I had to cancel. Refused to refund even a percentage - kept the whole lot. All Waaay before Covid. BEWARE - DO NOT USE THIS COMPANY they are thieves pure and simple. Won't return emails, won't refund money.

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Leonard Dawid

I rented a 'black sheep' van from happy campers, it was rather an old vehicle but in good condition. I drove 4000 kms without any problems.. cheap rates, nice van - I'd totally recommend them.. I was indeed a happy camper :)

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Phillip Graeme

Would not recommend them at all. Picked up our van in Auckland all good. Got 300 meters down the road and the engine light came on, so we turned straight around at the round back to the office. When we told the staff about the engine light coming of they said it ok the mechanic said it's just a sensor you will be right. We said we where not happy about taking the van but where forced to take it. Well less than 12 hours into our trip we broke down in the middle of no where. Vehicle had to be towed. There was no follow up communication from the Auckland office at all with us. We had to chase every step of the way. Matter escalated to Head Office in Christchurch and we dealt with Brian. Brian we great getting to the bottom of the issue and ended up refunding total cost plus the nights accommodation. Thank you Brian your actions put us back on a positive track to enjoying our holiday.

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Andy

Great campervan, we went for the Happy Kuga (aka Toyota Hiace). 2 of us collecting but 5 nights with 3 in the van it's cosy and involves a lot of shuffling around but perfectly doable. Ran well, we were lucky to grab the 2011 model though! Free shuttle from airport, although we were waiting for nearly an hour just for pick up. Some issues with the dirty water valve which we couldn't empty but did call ahead and the team said not to worry as they can deal with it and would prefer us not to break anything. Main downside for us was the questionable professionalism from staff in the Auckland office who I think sometimes forget they are observed by waiting customers and should perhaps think about the impression they give, especially when first arriving in the office. We overheard a pretty heated conversation over the phone with quite demanding and rude customers which seemed to really anger the manager to the point of swearing and complaining she didn't speak german and couldn't hear them through their thick accent...the customers were dutch. Anyway, still an overall positive experience, the front of house staff were lovely, although did look a little overworked. Few tips for future happy campers: Offices can get very busy very fast, best time to arrive is after 3pm for drop off but don't leave it too late. Make sure you have a list of what you expect to see in your campervan on collection, quite a few essentialy items were missed, i.e. boards for 3rd sleepers, bedding, bbq and chairs and gas needed replacing. If you don't prompt them they may not replace it. If anything does go wrong just call them, they almost always answer immediately and would much rather you said something than returned it faulty. Lastly, if you see another happy camper on the road, make sure you wave!

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Morgan LUMEN

We rented a Hi5 for 2.5 weeks. Car was 11years old but in good condition and well maintained. The van drove perfectly well on gravel road as up hills. Very Friendly staff. We were given all the extras we asked them for once there with no questions ( cable for music/ phone charger/ grill for bbq/ extra chairs and table/ extra kitchen gears...) We made sure all was in working conditions before hitting the roads... don’t rush when picking up the van. Take time to check everything to avoid surprises down the road...

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Itzel Zaragoza

Definitely a good camper-van option that is not too pricey.

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Luke Allen-Gale

We were really put off by the reviews on here but it was too late to change anything so we went in feet first and came out 4 weeks later, happy as Larry! This company is great - we had a very friendly welcome and walkthrough, the van was a cheaper than usual model and had done itself 630,000kms. As we drove it off the forecourt, everything felt tight, together, clearly well serviced and secure and lasted us the full 4 week/4500kms trip we took with no issues whatsoever. We booked our cheap as chips campervan through motor home republic and decided on an older model as we didn’t plan on spending all our time in it (just bed and brekkie/supper) and these older vans are solid and without all the electrical nonsense so they get the job done and have all the commodities you need. So if you don’t mind it a little worn around the edges then this is the van for you. Pulls great up hills, brakes amazing and everything inside worked perfectly and was very clean when it arrived. Happy Campers were great at helping us out whenever we had questions enroute and the check out was also smooth. We definitely recommend for anyone looking to hire a camper from a company who seem very genuine from the get go.

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